Customer Care and Project Support Graduate Trainee
Customer Care and Project Support Graduate Trainee
Posted on :
16-10-2024
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1 Vacancy
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Job Description
Our client a leading SAP service provider with a diverse range of clients across various industries is looking to recruit a Customer Care and Project Support (Graduate Trainee)
Job Summary:
- Undertake all receptionist and clerical duties at the front desk project goodwill and a positive company image at first impression
- Provides effective support for other operational and project activities for internal and external customers as required
Responsibilities:
- Ensure all company culture and policies are consistently adhered to.
- Driving managing and enforcement of the working culture and work environment by embodying communicating and implementing corporate culture.
- Greets and welcomes physical guests warmly and manages incoming phone calls corporate communications and company correspondence.
- Identifies and assesses customers needs to achieve satisfaction and retention.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Has solid knowledge of the company s values and products/services and delivers accurate valid and complete information by using the right methods/tools.
- Handle customer inquiries and complaints provide appropriate solutions and alternatives within the time limits; and follow up to ensure resolution.
- Keep records of customer interactions process customer accounts and file documents.
- Provides effective project support to both the consultants and operations teams regarding external and internal company projects
- Follows communication procedures guidelines and policies and goes the extra mile to engage/support customers (both internal and external).
- Supports the Practice Manager in managing Administrative and procurement activities to ensure the optimization of the Company s resources.
- Provide support in the generation of sales leads to promote company products and services and boost market share position/value.
- Meet personal/customer service team sales targets and callhandling quotas.
- Create content i.e. writing videography blogging and social media usage.
- Any other assignments as directed by the Line Manager.
Requirements
- BSc / HND in Arts Social Sciences Finance and Administration or relevant discipline from a reputable institution.
- Certification / Knowledge of office management and basic bookkeeping is an added advantage.
- Project Management certification is an added advantage.
- Proven experience as a front desk representative agent or relevant position.
- Proficient with Microsoft Office Suite or related software.
- Ability to quickly learn the organization s culture values products and services.
- Skilled in content creation blogging and social media usage.
- High Confidence People Oriented with a high level of Maturity.
- Excellent written and verbal Communication skills.
- Excellent selfleadership and good organizational skills.
- Effective customer service orientation and training.
- Interpersonal and stakeholder management skills.
- Project Management Skills Innovation and problemsolving skills.
- Marketing abilities selling skills good communication and negotiation skills.
BSc / HND in Arts, Social Sciences, Finance, and Administration or relevant discipline from a reputable institution. Certification / Knowledge of office management and basic bookkeeping is an added advantage. Project Management certification is an added advantage. Proven experience as a front desk representative, agent, or relevant position. Proficient with Microsoft Office Suite or related software. Ability to quickly learn the organization s culture, values, products, and services. Skilled in content creation, blogging, and social media usage. High Confidence, People Oriented with a high level of Maturity. Excellent written and verbal Communication skills. Excellent self-leadership and good organizational skills. Effective customer service orientation and training. Interpersonal and stakeholder management skills. Project Management Skills, Innovation, and problem-solving skills. Marketing abilities, selling skills, good communication and negotiation skills.
Employment Type
Full Time
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