Customer Success Manager
Customer Success Manager
Posted on :
13-09-2024
Employer Active
1 Vacancy
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Job Description
HRBaires is helping OneSignal to find a Customer Success Manager
Remote Pennsylvania (US) or Hybrid New York (US)
$125K $140K
About the Company
OneSignal is a leading omnichannel customer engagement solution powering personalized customer journeys across mobile and web push notifications inapp messaging SMS and email.
About The Role
OneSignal is seeking a versatile Customer Success role to help manage our US Enterprise business by leading implementation and successfully increase the value our partners achieve by messaging their customers. Join us in scaling our enterprise business!
Your responsibilities will include working closely with product customer support and sales to onboard integrate and scale the OneSignal service for our biggest US Enterprise partners. The role is focused on retaining/growing an assigned book of customers.
What You ll Do:
- Responsible for retaining and growing 20 to 40 Customers
- Build relationships up and across the organization to achieve success goals
- Contribute to customer onboarding
- Lead customer business reviews
- Write & publish customer feedback internally to support product roadmap
- Collaborative teamoriented mindset is a requirement
Skills and experience:
- 3 years experience in an account management (customer success) role; ideally with a B2B SaaS product
- Experience working with Salesforce Gong and Vitally
- Understand customer messaging and the user journey is a plus
- You re highly collaborative with a deep sense of ownership and accountability
- You have excellent written verbal and visual communication skills with serious attention to detail and strong organizational skills
- Rollup your sleeves versatile mindset
customer success,gong,organizational skills,customer messaging,communication skills,verbal communication,account management,customer,b2b saas product,salesforce,customer centric solutions,messaging,vitally,visual communication,communication,user journey,written communication
Employment Type
Full Time
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