Application Support Staff Technology Company
Application Support Staff Technology Company
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Job Description
About the Company: Our client is a startup technology company that specializes in Software Integrations Software Development and Technology Consultancy. The company offers full fledged software development and integration services to clients across the financial services and technology sectors in Nigeria.
The client is looking to hire an efficient Application Support staff who will be responsible for managing the technical issues and system resolution that arise across the business. S/he must possess excellent technical IT knowledge and skills and the ability to manage multiple highlevel tasks under pressure.
The ideal candidate for the role must possess the ability to work on Linux OS and an excellent knowledge of software integration and testing.
Key Responsibilities:
Providing technical support to teams within the organization and to external clients when required
Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date
Prioritizing workload to ensure the most critical issues are resolved first
Maintaining and updating technical documents and procedures
Identifying and resolving technical issues in a timely manner
Managing coordination at a different level where required
Delivering regular and customized training to teams within the business
Preparing maintenance plans and upgrading schedules for the organization s systems
Assisting with systems integrations
Requirements
Bachelor s degree (or equivalent) in information technology or computer science
23 years of experience as an application support staff preferably in a similar environment.
Ability to work on LINUX OS
Good knowledge of software integration and testing.
Ability to explain complex ideas to those with limited IT and systems knowledge
Sound knowledge of operating systems devices applications and software
Exceptional verbal and written communication skills
Listening ability and patience
Extraordinary customer service and relationship management experience
Benefits
Compensation: Base Pay ranges BTW N150000.00 N200000.00 plus other interesting benefits
Employment Type
Full Time
