Product Support Officers
Product Support Officers
Posted on :
18-10-2024
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1 Vacancy
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Job Description
Our client a nonbank financial institution licensed by CBN is looking to recruit Product Support Officers.
Job Summary:
The Product Support Officer will play a pivotal role in ensuring the seamless development deployment and support of products within the organization. Collaborating closely with crossfunctional teams this role is responsible for providing support in managing product requirement documents supporting pre and postdeployment activities and monitoring adherence to product policies. Additionally the Product Support Officer is instrumental in driving market research efforts analyzing data and presenting findings to aid decisionmaking processes
Responsibilities:
Collaboration and Support:
- Work closely with relevant Product team members to provide support services for team projects ensuring product requirements are accurately implemented.
- Support pre and postproduct deployment activities to facilitate a smooth transition and resolve any issues that may arise.
- Collaborate with Marketing Customer Engagement and Sales teams to provide secondlevel support aimed at continuously improving the marketing lifecycle.
Documentation Management:
- Manage product requirement documents (PRDs) to ensure they are up to standard and readily available to all stakeholders.
- Ensure product models are maintained to meet implementation goals and standards.
- Monitor and enforce adherence to guiding product policies and goals.
Customer Experience Enhancement:
- Monitor the customer experience for users of products overseeing continuous improvements to enhance user satisfaction.
- Identify and address any issues or concerns raised by customers to improve overall product quality and usability.
Product Portfolio Management:
- Manage and remove obsolete products from the portfolio to streamline offerings and maintain relevance in the market.
- Initiate and support market research efforts to gather insights into customer needs preferences and market trends.
Analysis and Reporting:
- Complete all necessary work to support market research needs including data collection analysis and interpretation.
- Prepare and present reports containing necessary analysis and project insights to key stakeholders.
Any other tasks as assigned by the line manager
Requirements
- Bachelor s degree in Finance Business or a related field.
- Proven experience (1 2 years at least) in a product support role.
- Having the experience within the financial services sector is an added advantage.
- Good understanding of financial markets investment products and regulatory frameworks.
- Good analytical strategic thinking and problemsolving skills.
- Exceptional communication and interpersonal skills to collaborate effectively with diverse stakeholders.
- Ability to manage multiple projects simultaneously and meet tight deadlines.
- Familiarity with agile development methodologies is an advantage.
Competencies:
- Ability to work independently and effectively in a team environment
- Attention to accuracy and detail required
- Must be technologically savvy.
Bachelor s degree in Finance, Business, or a related field. Proven experience (1- 2 years at least) in a product support role. Having the experience within the financial services sector is an added advantage. Good understanding of financial markets, investment products, and regulatory frameworks. Good analytical, strategic thinking, and problem-solving skills. Exceptional communication and interpersonal skills to collaborate effectively with diverse stakeholders. Ability to manage multiple projects simultaneously and meet tight deadlines. Familiarity with agile development methodologies is an advantage. Competencies: Ability to work independently and effectively in a team environment Attention to accuracy and detail required Must be technologically savvy.
Employment Type
Full Time
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