Network Support Analyst
Network Support Analyst
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Job Description
Our client is a leading trading company based in Nigeria that specializes in the exportation of highquality cocoa beans and cashew. Due to expansion they are seeking a highly skilled Network Support Analyst.
The Network Support Analyst will be responsible for maintaining the stability security and performance of the companys network infrastructure and will collaborate closely with the other IT team members to deliver reliable network services and support business operations.
Location: Lagos
Job Responsibilities:
Diagnose and resolve network connectivity problems including issues with internet access WiFi VPN network devices and cloud services. Provide technical assistance to endusers.
Perform essential network administration tasks such as user account management password resets installing and configuring network devices (routers switches firewalls access points) and managing network security tools.
Proactively monitor network performance identify potential bottlenecks or issues and implement solutions to optimize network efficiency and reliability. Analyze network traffic and performance metrics.
Implement and maintain network security measures including firewalls intrusion detection systems and VPNs. Assist with security audits and vulnerability assessments.
Maintain accurate and uptodate documentation of network configurations troubleshooting steps security procedures and user interactions.
Assist with the procurement installation configuration and maintenance of network hardware and software. Manage software updates and patches.
Work closely with other IT team members to resolve escalated issues and ensure seamless IT service delivery. Communicate effectively with users regarding network issues and resolutions.
Interact with network vendors to troubleshoot issues request support and manage maintenance contracts.
Contribute to networkrelated projects such as implementing new network technologies or upgrading existing infrastructure.
Job Requirements:
Bachelor s degree in computer science Information Technology or a related field.
Relevant certifications (e.g. CompTIA Network CCNA) are highly preferred.
ISC2 CC or CompTIA Security are a plus
25 years of experience in network support and administration.
Experience managing network infrastructure in a cloudbased environment (Microsoft 365 Azure or similar).
Strong understanding of networking concepts and protocols (TCP/IP DNS DHCP routing switching).
Proficiency in configuring and managing network devices (routers switches firewalls WiFi access points).
Strong understand of Network security principles OSI Model Zero Trust and Defense in Depth.
Experience with Microsoft 365 (Azure) and related cloud services.
Employment Type
Full Time
