Member Success ociate

BruntWork

Posted on : 12-09-2024

Employer Active

1 Vacancy

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Job Location

Manila - Philippines

Salary

Not Disclosed

Salary Not Disclosed

Vacancy

1 Vacancy

Posted on : 12-09-2024

Job Description

This is a remote position.

Job Highlights:

Fulltime

Permanent work from home

Monday to Friday 9 AM 5:30 PM (9 PM to 5:30 AM Manila Time)with a 30minute unpaid break

Job Description:

Assist members by making requested updates to their orders answering questions and communicating member feedback to other teams within the organization

Use the CRM and database software to make updates to orders at members request

Via SMS and email address member requests for updates questions and feedback in a timely manner with a positive and friendly demeanor

Recognize and escalate complex tickets appropriately to ensure technical issues and member frustrations are seen by the rest of the team and can be promptly resolved

Collect and communicate member feedback

Jump in alongside your teammates to provide necessary support on a variety of tasks related to our member experience

Participate in weekly team meetings and checkins to hear feedback and keep uptodate with new policies or procedures

Requirements

Experienced in Customer Support to the US via chat SMS or email

Experience using a CRM to communicate (Zendesk Gladly Front etc.)

General working knowledge of basic tech applications (e.g. Microsoft Office Google GSuite)

Excellent attention to detail

Agile team player willing to navigate fluctuating needs of a fastgrowing startup

DetailOriented: able to consistently and accurately execute order updates without error

Ready & reliable: excellent attention to detail time management and proactive problemsolving skills

Friendly & personable: ready to learn and match the desired voice of our member communications

Team Player: natural collaborator contributing to the success of fastgrowing missiondriven team

Adaptable: able to adapt to changes roll with the punches and learn quickly

Independent Contractor Perks

HMO Coverage for eligible locations
Permanent work from home
Immediate hiring
Steady freelance job

ZR15945JOB

Experienced in Customer Support to the US via chat, SMS, or email Experience using a CRM to communicate (Zendesk, Gladly, Front, etc.) General working knowledge of basic tech applications (e.g. Microsoft Office, Google G-Suite) Excellent attention to detail Agile team player willing to navigate fluctuating needs of a fast-growing startup Detail-Oriented: able to consistently and accurately execute order updates without error Ready & reliable: excellent attention to detail, time management and proactive problem-solving skills Friendly & personable: ready to learn and match the desired voice of our member communications Team Player: natural collaborator contributing to the success of fast-growing, mission-driven team Adaptable: able to adapt to changes, roll with the punches, and learn quickly

Employment Type

Full Time

Company Industry

Specialty Trade Contractors

Key Skills

Apply Now

About Company

BruntWork

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Member Success ociate

BruntWork

Job Description

Requirements

Employment Type

Company Industry

Key Skills

About Company

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