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You will be updated with latest job alerts via emailPosition: Junior Customer Success Manager
Working hours: 9am to 6pm UK time (Working days are either Tuesday to Saturday or Sunday to Thursday)
Salary Range: $per month
About the company:
An EdTech company.
About the role:
Looking for a talented junior customer success manager to join the team. You
will be responsible for supporting and engaging with customers directly at every point in their
subscription journey. You will be responsible for ensuring customers receive quick informative
and professional responses to queries and questions over via email LiveChat social media and
telephone.
You will work with the wider Customer Success marketing and growth teams to develop
strategies that improve conversions and maximize customer LTV. You will elish and
maintain efficient processes and optimize client engagement in order to delight and exceed the
expectations of our customers. You will be an advocate for our customers ensuring that their
feedback and changing needs are communicated effectively to the wider company.
Duties and responsibilities:
Qualifications:
Remote