JOB SUMMARY:
The Lead Information Technology Business Analyst will work closely with business owners to understand business processes workflows and their relationships to current and future software solutions. This role will create detailed business requirements system documentation and implement quality software solutions. The Lead Business Analyst will utilize multiple techniques to elicit document and validate requirements with all stakeholders. This role will also provide direction and mentor other business analysts.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
These duties are not meant to be allinclusive and other duties may be assigned.
- Lead the process for identifying and gathering appropriate business requirements to create the necessary solution that satisfies business needs.
- Facilitate requirements gathering within one or more business functional areas to develop a comprehensive business requirements document.
- Oversee the creation of functional and technical specifications changes to requirements and impact of changes based on business requirements.
- Provide production support by supplying artifacts (data model data maps knowledge base articles etc.) and educating the support team when applicable.
- Document and track current and future state business processes and requirements across multiple functional business area.
- Participate and define test scenarios plans strategies and creation of test scripts.
- Review project related policies procedures and end user training documentation.
- Serve as the subject matter expert (SME) on business processes and systems within their functional area of expertise.
- Liaison for the functional area between IT application team and the business.
- Provide ongoing daytoday support for the applications team in addition to project management responsibilities.
MINIMUM QUALIFICATIONS:
- Bachelors degree in Computer Science Information Systems or equivalent.
- Seven (7) or more years of experience in Business Analysis Information Technology or in a related area.
- Ability to travel up to 20%.
PREFERRED QUALIFICATIONS:
- Relevant industry recognized certifications (IIBA ITIL CBAP CCAB)
- Knowledge of ITIL IT Service management and experience defining deploying and managing ITSM Processes.
- Analytical written and verbal communication skills.
- Experience in business analytics and system design analysis.
- Attention to detail problem solving and decision making skills.
- Advanced customer service skills.
- Experience working independently and taking initiative.
- Experience and proficiency with various webbased software applications including Microsoft Office Word Excel PowerPoint SharePoint etc.
Remote Work :
No