NOC Team Leader
NOC Team Leader
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Job Description
Technical leader to join our clients Network Operations Centre (NOC) as a NOC Team Leader.
This role is Monday to Friday covering the hours between 8am and 6pm among the Team Leaders.
The NOC Team Leader plays a central role in ensuring the smooth daytoday operations of the 24/7 Network Operations Centre. They will be responsible for directly managing multiple NOC Engineers and acting as an escalation point within the department.
This position reports directly to the NOC Manager and is part of the broader Network Operations Centre which includes network and infrastructure coordination as well as change management functions.
The Role
- Serve as a technical leader within the NOC team overseeing 24/7 NOC rota and providing line management for NOC Engineers including their professional development.
- Focus on process development and workflow analysis within the NOC department.
- Act as the primary escalation point within the NOC.
Key Responsibilities
- Manage a team of 24/7 NOC Engineers including conducting 1:1s approving holidays in accordance with an agreed rota conducting sixmonth reviews and managing absences.
- Serve as the escalation contact for NOC engineers both internally and externally with suppliers and wholesale customers.
- Support the NOC in consolidating monitoring systems and transitioning to a more streamlined way of working.
- Monitor NOC team performance including response times incident resolution and adherence to established KPIs.
- Identify areas for improvement and implement measures to enhance team performance.
- Attend and contribute to supplier service reviews.
- Act as incident manager during major incidents and actively participate in the postincident review process. Implement and improve incident management processes.
Skills & Experience
- Experience working in a technical role within an ISP Telco or Managed Services environment.
- Good understanding of the role of the Network Operations Centre within an ISP.
- Previous experience leading a technical team and providing structured feedback.
- Understanding and experience with various network monitoring systems.
- Experience in incident management.
- Approachable and proactive with excellent interpersonal skills and experience in promoting crossfunctional cooperation.
- Excellent written and verbal communication skills.
- Ability and interest in understanding new technologies and integrating them into existing workflows and processes.
- Ability to communicate technical content to nontechnical audiences.
- Genuine interest in continuous improvement with excellent analytical skills to identify and pursue improvement opportunities within the team.
Remote Work :
No
Employment Type
Full Time
