Pavilion Team Leader Osaka 2025
Pavilion Team Leader Osaka 2025
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Job Description
About the Role:
BLR WORLD are seeking proactive and experienced Team Leaders to manage and oversee a team of Hosts / Hostesses at the Kuwait Pavilion during Osaka Expo 2025. As a Team Leader you will ensure the smooth operation of the Pavilion providing excellent service to visitors and maintaining high standards of guest experience. You will also be a key representative of Kuwaits culture working closely with your team to deliver a memorable worldclass experience.
Key Responsibilities:
1. Team Leadership & Management:
Lead and motivate a team of Hosts / Hostesses ensuring they are wellprepared and engaged.
Oversee daily operations of the pavilion ensuring staff adherence to schedules roles and responsibilities.
Conduct team briefings and assign duties based on the pavilions needs and visitor flow.
Monitor team performance providing feedback and facilitating training as necessary to maintain high service standards.
Foster a collaborative and positive team environment.
2. Guest Experience & Pavilion Representation:
Ensure that all guests receive a warm welcome and excellent service from your team acting as an ambassador for the Kuwait Pavilion.
Provide accurate and engaging information about Kuwaits culture traditions and the pavilions exhibitions.
Handle escalated visitor inquiries or complaints professionally ensuring swift resolution.
Assist with VIP or special guest visits ensuring their experience is seamless and memorable.
3. Operational Oversight & Safety:
Ensure the pavilion is wellmaintained clean and operationally efficient.
Supervise crowd control queue management and guest safety ensuring compliance with safety protocols.
Be prepared to manage emergency situations ensuring the team is trained and aware of evacuation procedures.
4. Reporting & Feedback:
Report daily operational updates incidents and feedback to the Pavilion Operations Manager.
Identify areas for improvement and provide recommendations to enhance guest experience and team performance.
Requirements:
Experience: Previous experience in a supervisory or team leader role within customer service hospitality or events management is essential.
Communication: Strong communication skills; fluency in English and Japanese is required. Knowledge of Arabic or other languages is an advantage.
Leadership Skills: Proven ability to lead and motivate a team ensuring high levels of engagement and service delivery.
CustomerOriented: A friendly approachable attitude with a passion for creating excellent guest experiences.
Cultural Awareness: Knowledge of Kuwaits culture and traditions is a plus.
Adaptability: Ability to work in a fastpaced environment and handle multiple tasks effectively.
Physical Requirements: Ability to stand for long periods and manage physical tasks such as assisting guests.
Eligibility: Must be legally eligible to work in Japan.
Duration:
Expo 2025Osaka: April 13th 2025 October 13th 2025
Availability: MidMarch 2025 MidOctober 2025
Training: To be confirmed
Working Hours: Pavilion public opening hours (9:30 AM to 9:00 PM)
What We Offer:
A competitive salary package.
Opportunities for professional growth and development.
A dynamic work environment in a global event setting.
Join us in leading a dedicated team and representing Kuwait at this prestigious international event. If you have a passion for hospitality leadership and delivering toptier service we encourage you to apply.
Employment Type
Full Time
