Sales Support Team Leader
Sales Support Team Leader
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Job Description
This is a remote position.
About Us:
Medical Departures Inc. is the world leader in finding and booking global doctors & dentists with a network of 6000 clinics/hospitals & 10000 doctors/dentists in 29 different countries. We are a fully remote company. The team is spread throughout Latin America Europe Africa and Asia. With more than 50 team members the team forms a welllinked network across a variety of locations lifestyles and backgrounds.
About This role:
As a Sales Support Team Leader at Medical Departures You will oversee the full quote and appointment booking process ensuring accuracy and timeliness and support the Sales Support team to deliver exceptional patient care. This remote role requires availability to communicate with patients through various channels including phone WhatsApp live chat social media and email. You will ensure the team meets performance goals while providing consistent highquality support to help patients coordinate their global dental care needs.
Coordinate with Sales agents to confirm appointments with our partner network of dental and medical clinics across multiple. channels in both English and Spanish.
Collaborate with the Sales Support team clinics and patients to gather and deliver accurate quotes within established SLAs.
Send accurate timely quotes to patients via email chat or WhatsApp.
Meet and exceed daily weekly and monthly confirmation quote and SLA targets.
Document each patient interaction accurately in the CRM and ensure followup tasks align with SLAs.
Track and produce weekly sales support team and performance reports.
Assist with additional projects as assigned.
Provide premium communication and build strong relationships with patients clinics and team members.
Respond to inbound inquiries via phone chat and email.
Maintain a wellmanaged sales funnel for all assigned leads.
Conduct regular 1on1 meetings with the Sales Support team to review performance and provide coaching.
Attend and participate in all required training coaching and team meetings.
Adapt to a flexible schedule including early/late availability and weekend shifts (5 days on 2 days off).
Support Medical Departures sales and revenue objectives contributing to the vision of creating the world s largest global medical marketplace.
Additional Duties:
Attend team meetings as required.
Ensure compliance with company policies and ethical standards.
Submit timely reports and expenses for reimbursement.
Communicate with team members via phone web conference and email.
Requirements
Requirements:
3 years of experience in a Sales Support Team Leader or customer service role.
2 years of leadership experience.
Strong communication and interpersonal skills with the ability to work effectively in a fastpaced environment.
Highly organized and detailoriented with excellent timemanagement skills.
Ability to work independently and as part of a team.
Fluency in English (verbal and written) is essential. Proficient in MS Office or Google Suite CRM systems (such as Zoho Zendesk Salesforce) and communication tools like Twilio or RingCentral.
Knowledge of dental or medical procedures is a plus.
Typing speed of at least 40 WPM.
Familiarity with international travel and cultural awareness is a plus.
Ability to manage a remote homeoffice setup efficiently and responsibly.
Equipment Requirement:
Highspeed internet and a reliable mobile connection.
Computer and mobile device with audio and video capabilities.
This role is perfect for a driven adaptable individual with a passion for patient care and team
leadership in a remote work setting. Join us in helping to build the worlds largest global medical
marketplace!
About Medical Departures Inc.:
Contact:
Recruiter
Benefits
JOB TITLE Sales Support Team Leader
SALARY $1000 USD
Commission Commission pool made up of 5% of the aggregate amount of the Sales agents commission & 1% of the selfbookings revenue
BENEFITS 100% remote work healthcare allowance mobile & internet allowance unlimited sick & vacation days maternity/paternity
HIRING STATUS Contractor (FullTime)
PROBATION 2 months (60 days)
LOCATION/BASE Work from home
Job Requirements: 3 - 5+ years of Sales experience in English. 3 - 5 years experience in a Medical environment (Hospital/Clinic or recognized healthcare establishment) Ability to handle a high volume of email, phone, chat, and social media traffic (leads & prospects) in English. Fluent in English (verbal and written). High level of technical savvy & ability to learn new programs/systems. Excellent phone skills. Travel savvy; must have international travel experience. Experience tracking and maintaining a sales funnel & use of CRM/CMS systems. Impeccable written communication skills with a 40+ WPM typing ability. Ability to work responsibly, and productively from a remote home-office environment and good time management. Experience working with clientele of diverse ages backgrounds, experience with elderly clients is a plus. Weekend availability is a must, according to the shift schedule (5 days on, 2 days off). +50 hours weekly charge Excellent overall communication skills and Powerful collaboration skills. A proven track record of successful sales experience is preferred. Technical familiarity & knowledge of medical procedures & terminology (must have). Equipment Requirements: High-speed internet connection Reliable computer with webcam and microphone interface About Medical Departures Inc: Contact: Recruiter Team
Employment Type
Full Time
