Customer Service ociate

Overview

Key responsibilities

• Respond to customer inquiries via phone email or inperson in a timely and professional manner
• Resolve customer issues and complaints with patience and empathy
• Process orders returns and exchanges accurately and efficiently
• Provide product information pricing and availability to customers
• Collaborate with internal teams to address customer needs and concerns
• Maintain a high level of product and service knowledge to effectively assist customers
• Handle customer escalations and follow through to ensure resolution
• Assist in maintaining customer accounts and records
• Participate in training to stay updated on product knowledge and customer service techniques
• Adhere to company policies and procedures while delivering exceptional service
• Contribute to team goals and initiatives to improve overall customer satisfaction
• Assist in monitoring and responding to customer reviews and feedback
• Identify opportunities for process and service improvements
• Assist in various administrative tasks as needed

Required qualifications

• High school diploma or equivalent; postsecondary education is a plus
• Prior experience in a customer service or retail environment
• Strong communication and interpersonal skills
• Ability to remain calm and professional in stressful situations
• Excellent problemsolving abilities
• Proficient in using customer service software and tools
• Ability to multitask and prioritize in a fastpaced environment
• Attention to detail and accuracy in handling customer information and orders
• Team player with a positive attitude and willingness to learn
• Ability to adapt to new processes and changes
• Knowledge of customer service principles and practices
• Basic computer skills and knowledge of office software
• Flexibility to work in shifts including evenings and weekends
• Understanding of company products and services
• Ability to handle high call volumes and customer traffic

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