Customer Service ociate
Customer Service ociate
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
لم يكشف
لم يتم الكشف عن الراتب
1 وظيفة شاغرة
الوصف الوظيفي
Overview
Key responsibilities
- Respond to customer inquiries via phone email or inperson in a timely and professional manner
- Resolve customer issues and complaints with patience and empathy
- Process orders returns and exchanges accurately and efficiently
- Provide product information pricing and availability to customers
- Collaborate with internal teams to address customer needs and concerns
- Maintain a high level of product and service knowledge to effectively assist customers
- Handle customer escalations and follow through to ensure resolution
- Assist in maintaining customer accounts and records
- Participate in training to stay updated on product knowledge and customer service techniques
- Adhere to company policies and procedures while delivering exceptional service
- Contribute to team goals and initiatives to improve overall customer satisfaction
- Assist in monitoring and responding to customer reviews and feedback
- Identify opportunities for process and service improvements
- Assist in various administrative tasks as needed
Required qualifications
- High school diploma or equivalent; postsecondary education is a plus
- Prior experience in a customer service or retail environment
- Strong communication and interpersonal skills
- Ability to remain calm and professional in stressful situations
- Excellent problemsolving abilities
- Proficient in using customer service software and tools
- Ability to multitask and prioritize in a fastpaced environment
- Attention to detail and accuracy in handling customer information and orders
- Team player with a positive attitude and willingness to learn
- Ability to adapt to new processes and changes
- Knowledge of customer service principles and practices
- Basic computer skills and knowledge of office software
- Flexibility to work in shifts including evenings and weekends
- Understanding of company products and services
- Ability to handle high call volumes and customer traffic
team player,computer skills,customer satisfaction,multitasking,teamwork,attention to detail,customer service,flexibility,problem-solving,communication,adaptability
نوع التوظيف
دوام كامل
المهارات المطلوبة
- توريد الأطعمة والمشروبات
- الأصول
- تمويل الشركات
- علم البيئة
- Linux Administration
