Technical Support Specialist
Technical Support Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Are you passionate about technology and driven to combat cybercrime Join Hornetsecurity a leading international cybersecurity company with 18 offices worldwide and headquarters in Germany. We have just opened a new office in Cebu (IT Park) and are looking for dedicated Technical Support Specialists (m/f/d) to join our team and help us safeguard businesses from cyber risks. If youre excited about solving technical challenges and making a difference in the world of cybersecurity we want to hear from you!
Tasks
- You will diagnose and resolve our corporate clients technical issues over the telephone email and online chat in the areas of system configurations product functionality and bugs/ enhancements.
- You build personal customer relationships and focus on offering an awesome customer experience.
- You escalate issues to our development team and coordinate such issues until they are solved.
- You convey customer feedback to product development staff.
- You keep customers informed on how and when issues are resolved.
- You interact with other teams to provide a comprehensive and highquality support.
- You help in user education.
Requirements
- You have excellent logical analytical and problemsolving skills.
- You possess good customer etiquette and the ability to manage high profile customers well under pressure.
- You have experience in troubleshooting Windows Server issues using inbuilt Windows applications such as the Event Log Viewer netstat etc.
- You have a good understanding of basic networking protocols.
- You possess excellent English communication skills both written and verbal. Any other language is a plus.
- You are a quick learner and selfstarter .
Bonus Skills (you get plus points)
- Knowledge/experience with HyperV and/or VMware virtualization platforms.
- Experience as a network/system administrator or Technical Support representative.
- Deep understanding of the Windows Server operating system (file system registry memory model security model process model).
- Knowledge/experience with Microsoft VSS.
Benefits
- Free space for innovation and independent action in a fastgrowing international company with a promising future.
- Short decision paths and flat hierarchies in an open work atmosphere.
- Personal and professional development opportunities.
- No dress code you can come to work as you like.
Do you want to help us shape the future of Cyber Security We look forward to receiving your application!
Employment Type
Full Time
