Mon Fri 8:30 a.m. 5.30 p.m.
Sat 8:30 a.m. 12:30 p.m
( Alternate Saturday )
Performs administrative duties
Supports the Aftersales Manager / Service Manager with administrative activities and paperwork
Prepare documents for approval
Monitor leave application for approval
Monitor over time submission for approval
Assists with all subcontractors PO / sublets
Conducts follow up according to subcontractors last activity
Ensures office supplies are sufficient and to order
Safekeep uniforms and safety boots and coordinate ordering
Knows the relevant KPIs for his or her target achievement
Ensures the smooth cooperation between all interfaces
Filing of all documents and scanning and archiving
Supports the warranty department
Makes sure that all customer data are updated
To submit warranty claims
Take part in warranty disposal
Ensures warranty documents are submitted on time and error free
General administration of all warranty matters
Customer care with call centre and reception
Liaise with call centre on customer requests
Assist with CCRS
Assist with VOC scores and response rate
. Minimum 1 year admin or working experience .
Follow up on feedback and requests for Service Assistant and Advisors
Admin Officer