Warehouse Customer Service Officer
Warehouse Customer Service Officer
Posted on :
16-10-2024
Employer Active
1 Vacancy
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Job Description
Customer Service is to manage the customer services activities within warehouse to meet customer needs.
Communicate with team members and our customers via both email and phone calls
Customer s order and data processing on WMS (warehouse management system)
Verify operational documents with billing summaries to be sent to customers
Ensure that Customer Service operational documents properly
Liaise with operation team members to arrange any inbound / outbound activities within a set time line
Report irregularity encounter in the course of work to direct superior
Requirements
2 to 5 years of experience as Customer Service Officer in a warehouse environment handling incoming and outgoing shipments via sea/air freight and local transportations
Basic knowledge / experiences on warehouse management system and documentation of order processing.
Able to speak read and write English upon directly communicating with customers or / and appointed vendors
Experience with Documentation such as checklists temperature / RH reports
Able to compile KPI reports periodically
Able to verify the billing reports to our customers as well as service agreements
Warehouse Customer Service Officer
Education
Degree / diploma
Employment Type
Full Time
Key Skills
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