OTC-Mumbai

ORDER TO CASH

Our Client is a global professional services company with leading capabilities in digital cloud and security. Combining unmatched experience and specialized skills across more than 40 industries we offer Strategy and Consulting Technology and Operations Services.

Overview: Responsible for executing day to day transactional requests and support the team lead and onshore team on executing the requests on daily and ad hoc basis and supporting delivery of program deliverables and interdependencies in an optimized manner.

Requirements

Job Overview: We seek a detailoriented and organized professional to join our team as an OrdertoCash Specialist. In this role you will be responsible for efficiently managing the entire OrdertoCash process ensuring timely order processing accurate invoicing and prompt collection of payments. The ideal candidate will have a strong background in order fulfillment billing and accounts receivable management.

Responsibilities:

1. Order Processing:
   

   1. Receive and review customer orders for accuracy and completeness.
      
   2. Coordinate with various departments to ensure timely and accurate order fulfillment.
      
   3. Generate and validate invoices based on the orders processed.
      

2. Invoicing:
   

   1. Create and distribute invoices to customers in accordance with established billing cycles.
      
   2. Verify billing details pricing and terms to ensure accuracy.
      
   3. Address any discrepancies or issues with invoices promptly.
      

3. Accounts Receivable:
   

   1. Monitor and track customer payments to ensure timely collection.
      
   2. Investigate and resolve payment discrepancies or issues.
      
   3. Generate and analyze aging reports to identify overdue accounts.
      

4. Customer Communication:
   

   1. Communicate with customers regarding order status billing inquiries and payment reminders.
      
   2. Provide excellent customer service and address customer concerns or inquiries.
      

5. Credit Management:
   

   1. Assess and review customer creditworthiness.
      
   2. Establish and monitor credit limits for customers.
      
   3. Collaborate with the credit department to manage creditrelated issues.
      

6. Documentation:
   

   1. Maintain accurate and uptodate records of customer transactions and interactions.
      
   2. Ensure compliance with company policies and regulatory requirements