Client Care istant ZR499JOB

This is a remote position.

• Care Plan Management: After client visits retrieve Care Plan MS Word documents from CMs. Use visit transcripts or voice recordings to refine infield notes gather relevant attachments and supporting evidence and incorporate directives from CMs. Ensure the accuracy of care plans through thorough quality checks.
  
• Documentation and Upload: Upload completed Care Plans into Procura ensuring all menu tabs are completed before marking them as Complete . Export and save Care Plans in Documents & Care Plan folders with the review date included in the file name for easy reference.
  
• Coordination and Communication: Liaise with the Coordination Team regarding required services and completed care plans. Send dated notes via Procura including details such as service times staff preferences and more and cc this information to Accounts.
  
• Supervision and Task Management: Add ongoing supervisor tasks mark current tasks as complete when applicable and create Packages/Episodes in Procura.
  
• Escalation and Quality Assurance: Escalate any FRAT (Functional Risk Assessment Tool) and CPA (Client Protection Assessment) actions to the nurse if the FROP (Functional Risk Outcome Profile) score indicates a need. Create alerts in Procura and process escalations to the Quality Assurance Team based on Vulnerable Clients Checklist results.
  
• External Service Management: Set up External Services by completing specific referral forms. Serve as the primary contact for External Service Providers managing all incoming communications. Update client files and care plans with recommendations from these providers. Research new providers as needed and follow processes to add preferred vendors to the Prestige Approved list if not already included.
  
• Budget and Financial Management: Update the budget tool with service changes new services and price adjustments. Handle invoice and quote approvals through Prospend. Process client approvals for allowable Assistive Technology (AT) and home modifications.
  
• Administrative Support: Discharge clients from thirdparty services and manage quote approvals and external service approvals from CMs.
  

Requirements

Benefits