Customer Success Specialist
Customer Success Specialist
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1-3years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Contract Exchange Coordination: Facilitate the contract exchange process ensuring all necessary documents are prepared and submitted on time.
- Settlement Process Management: Coordinate and oversee the settlement process working closely with solicitors buyers and sellers to ensure a timely and successful completion.
- Contract Process Acceleration: Identify opportunities to streamline and expedite the contract process minimizing delays and ensuring a positive customer experience.
- Customer Meeting Attendance: Attend all customer meetings related to the contract providing expert guidance and addressing any concerns or questions.
- PostEOI Support: Manage all stages of the contract process after the Expression of Interest (EOI) is collected providing ongoing support and assistance.
- Legal Assistance: Collaborate with Australian legal firms specifically in property conveyancing to ensure compliance with legal requirements and address any legal issues that may arise.
- Market Expertise: Demonstrate a deep understanding of the Australian property market including trends regulations and best practices.
- Customer Focus: Prioritize customer satisfaction by providing exceptional service building strong relationships and addressing customer needs promptly.
- Effective Communication: Communicate clearly and effectively with all stakeholders including customers solicitors and internal team members.
Requirements
Required Skills and Experience:
- Strong understanding of the Australian property market and legal processes
- Experience working with Australian legal firms particularly in property conveyancing
- Excellent communication and interpersonal skills
- Strong organizational and time management abilities
- Ability to build and maintain strong customer relationships
- Problemsolving and negotiation skills
- Proficiency in relevant software applications (e.g. property management systems
Benefits
- Competitive compensation package
- Opportunity to work in a dynamic and fastpaced industry
- Potential for longterm employment
- Flexible work arrangements
Strong understanding of the Australian property market and legal processes Experience working with Australian legal firms, particularly in property conveyancing Excellent communication and interpersonal skills Strong organizational and time management abilities Ability to build and maintain strong customer relationships Problem-solving and negotiation skills Proficiency in relevant software applications (e.g., property management systems, CRM)
Employment Type
Full Time
