Customer Success Specialist

• Contract Exchange Coordination: Facilitate the contract exchange process ensuring all necessary documents are prepared and submitted on time.
  
• Settlement Process Management: Coordinate and oversee the settlement process working closely with solicitors buyers and sellers to ensure a timely and successful completion.
  
• Contract Process Acceleration: Identify opportunities to streamline and expedite the contract process minimizing delays and ensuring a positive customer experience.
  
• Customer Meeting Attendance: Attend all customer meetings related to the contract providing expert guidance and addressing any concerns or questions.
  
• PostEOI Support: Manage all stages of the contract process after the Expression of Interest (EOI) is collected providing ongoing support and assistance.
  
• Legal Assistance: Collaborate with Australian legal firms specifically in property conveyancing to ensure compliance with legal requirements and address any legal issues that may arise.
  
• Market Expertise: Demonstrate a deep understanding of the Australian property market including trends regulations and best practices.
  
• Customer Focus: Prioritize customer satisfaction by providing exceptional service building strong relationships and addressing customer needs promptly.
  
• Effective Communication: Communicate clearly and effectively with all stakeholders including customers solicitors and internal team members.
  

Requirements

Required Skills and Experience:

• Strong understanding of the Australian property market and legal processes
  
• Experience working with Australian legal firms particularly in property conveyancing
  
• Excellent communication and interpersonal skills
  
• Strong organizational and time management abilities
  
• Ability to build and maintain strong customer relationships
  
• Problemsolving and negotiation skills
  
• Proficiency in relevant software applications (e.g. property management systems
  

Benefits

Benefits:

• Competitive compensation package
  
• Opportunity to work in a dynamic and fastpaced industry
  
• Potential for longterm employment
  
• Flexible work arrangements