Director of Enterprise Customer Success
Posted on :
04-09-2024
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1 Vacancy
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Jobs by Experience
4-5years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
04-09-2024
Job Description
Director of Enterprise Customer Success
(a.k.a. Sales Director)
Denver CO (remote for ideal candidate)
$100125K bonus based on company performance
Our client a global leader stands out in the industry with their unique approach to helping renowned brands connect with their customers through personalized marketing campaigns. This sets them apart and makes them an exciting company to be a part of.
They are a very stable global brand and their business is growing. They seek a Denverbased experienced dynamic Director of enterprise Customer Success to join our global team (Sales Director). The ideal candidate will have a proven track record of driving growth with enterpriselevel global customer relationships preferably for streaming and entertainment brands. With 5 years of experience overseeing global customer relationships and exceptional leadership skills this is an exciting opportunity to integrate into and grow their most important client relationships.
The role requires a strategic thinker who can proactively partner with internal ops teams on account strategy and growth initiatives driving innovation that propels client partnerships to the next level and delivering an unrivaled customer experience internally and with our clients.
The Director of Enterprise Customer Success will be a businesssavvy consultant who actively listens to and is endlessly curious about our customers evolving challenges needs and goals. They will take the initiative to drive business growth by being risktakers and creative problem solvers proposing contextually relevant innovative solutions to help our clients achieve their international business goals.
With a genuine desire to help customers succeed they will nurture client relationships and growth opportunities from a human perspective connecting with contacts as objective consultants and
genuine partners without a hidden sales agenda. They will be familiar with the Challenger Sale and an experienced challenger seller positioning all growth opportunities within that framework.
The role demands a selfdriven proactive visionary who can achieve ambitious goals in exceeding top line sales targets and meeting our clients needs while leading an engaged and highachieving team and growing our enterpriselevel customer relationships in the entertainment industry. The Director Enterprise Customer Success will continually innovate to align operations with evolving client needs and priorities in the streaming and entertainment space. Exceptional leadership communication and interpersonal skills are essential as this individual will build strong relationships based on trust with both customers and internal teams.
Ideal background is in project management production campaign producer localization producer partner relations and/or consultants for entertainment and streamlining brands.
KEY RESPONSIBILITIES & FOCAL POINTS
- Oversee customer relationships partnerships commercials account strategy and all growth initiatives for allocated enterpriselevel streaming service and entertainment accounts.
- Set and achieve ambitious annual quarterly goals and KPIs for designated accounts that ladder up to 1year and quarterly company total revenue growth revenue goals.
- Proactively identify opportunities strengths risks and threats for the allocated account set.
- Drive account growth via valueadded solutionsfocused crossselling upselling farming and warm and cold outreach as a trusted consultant in solid customer relationships.
- Galvanize account teams to connect the dots between our internal people processes and systems
as well as the customers needs and goals while ensuring the daytoday account needs are consistently met and optimized following our proven process. - Act as an escalation point for program project and functional leads in case of customer satisfaction and quality issues.
- Plan and lead recurring business reviews (monthly quarterly and/or annual) both internally and with clients.
- Consistently follow the best practices outlined in our Business Development Playbook.
- Actively use our Active Campaign CRM for growth plans and outreach.
- Support the VP of Customer Success in annual and quarterly planning and goal setting for the team.
- Keep monthly account forecasts consistently uptodate.
- Stay abreast of the current financial situation at the account and company level to make strategic contextual accountlevel financial decisions.
- Monitor margin reports and identify potential financial health trends and issues at the account level.
- Own actions and decisions confidently driving initiatives without waiting for permission.
- Seek and value diverse perspectives actively farming for dissent to refine strategies and solutions.
EXPERIENCE & SKILLS
- Proven experience working with or within enterpriselevel entertainment and streaming services companies.
- Proven business acumen.
- Successful track record of setting and achieving ambitious goals and KPIs within a business environment.
- Strong partnership strategy and/or relationship management background with a proven track record of delivering highquality customer experience.
- Deep expertise in business consulting data analysis and financial management. Super user of GSuite products particularly Sheets and Slides as well as video conferencing tools like Zoom and LinkedIn Sales Navigator. Experience working in Active Campaign and Seamless.ai is desired but not required.
- Excellent partnership and collaboration skills to partner with account teams and internal external operational stakeholders on account growth initiatives and operational improvements.
- An Aplayer mindset characterized by proactive leadership and accountability.
- Exceptional communication and interpersonal skills to build strong senior stakeholders and team relationships.
If interested please send resume and your best time to chat to
Business Development
Employment Type
Full Time
Company Industry
Advertising Services / Events Services / Public Relations and Communications Services
Key Skills
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