Director of Enterprise Customer Success
Director of Enterprise Customer Success
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
4-5years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Oversee customer relationships partnerships commercials account strategy and all growth initiatives for allocated enterpriselevel streaming service and entertainment accounts.
- Set and achieve ambitious annual quarterly goals and KPIs for designated accounts that ladder up to 1year and quarterly company total revenue growth revenue goals.
- Proactively identify opportunities strengths risks and threats for the allocated account set.
- Drive account growth via valueadded solutionsfocused crossselling upselling farming and warm and cold outreach as a trusted consultant in solid customer relationships.
- Galvanize account teams to connect the dots between our internal people processes and systems
as well as the customers needs and goals while ensuring the daytoday account needs are consistently met and optimized following our proven process. - Act as an escalation point for program project and functional leads in case of customer satisfaction and quality issues.
- Plan and lead recurring business reviews (monthly quarterly and/or annual) both internally and with clients.
- Consistently follow the best practices outlined in our Business Development Playbook.
- Actively use our Active Campaign CRM for growth plans and outreach.
- Support the VP of Customer Success in annual and quarterly planning and goal setting for the team.
- Keep monthly account forecasts consistently uptodate.
- Stay abreast of the current financial situation at the account and company level to make strategic contextual accountlevel financial decisions.
- Monitor margin reports and identify potential financial health trends and issues at the account level.
- Own actions and decisions confidently driving initiatives without waiting for permission.
- Seek and value diverse perspectives actively farming for dissent to refine strategies and solutions.
- Proven experience working with or within enterpriselevel entertainment and streaming services companies.
- Proven business acumen.
- Successful track record of setting and achieving ambitious goals and KPIs within a business environment.
- Strong partnership strategy and/or relationship management background with a proven track record of delivering highquality customer experience.
- Deep expertise in business consulting data analysis and financial management. Super user of GSuite products particularly Sheets and Slides as well as video conferencing tools like Zoom and LinkedIn Sales Navigator. Experience working in Active Campaign and Seamless.ai is desired but not required.
- Excellent partnership and collaboration skills to partner with account teams and internal external operational stakeholders on account growth initiatives and operational improvements.
- An Aplayer mindset characterized by proactive leadership and accountability.
- Exceptional communication and interpersonal skills to build strong senior stakeholders and team relationships.
Business Development
Employment Type
Full Time
Company Industry
Advertising Services / Events Services / Public Relations and Communications Services
