German Customer Support igaming
German Customer Support igaming
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
This role focuses on maintaining the satisfaction and loyalty of our Germanspeaking customer base. As a Customer Support Agent you will be the primary point of contact resolving issues and ensuring a positive user experience.
Tasks
- Provide customer assistance in German and English via live chat and email.
- Help customers navigate the website including account creation and management.
- Collaborate with teams like Payments & Fraud to ensure a secure gaming environment.
- Collect customer feedback to enhance services and communicate insights to relevant departments.
Requirements
- EU passport holder
- Fluency in both German and English; additional languages are a plus.
- Experience in customer service preferably in the iGaming industry or similar fastpaced online environments.
- Strong communication and interpersonal skills.
- Ability to work well both independently and as part of a team.
- Willingness to work flexible hours including evenings and weekends.
- Problemsolving skills with a proactive approach to customer service.
- Patience and empathy when addressing customer concerns.
- Strong organizational skills and the ability to multitask.
- Technical proficiency with online gaming platforms.
Benefits
- Fulltime position with a 40hour work week (9 am to 6 pm).
- Competitive salary starting at 2167 per month.
- Flights paid back after probation
- 2 weeks of hotel accommodation provided upon relocation
- Taxi transportation from the airport to your accommodation upon arrival.
- Afternoon breaks and 24 days of paid vacation plus Maltese public holidays.
- Private health insurance.
- 2 weeks of hotel accommodation provided upon relocation with additional accommodation options.
- Taxi transportation from the airport to your accommodation upon arrival.
- Companysponsored events and a supportive work culture.
- Opportunities for personal and professional growth and development.
- Possible bonuses in future
Join our team in Malta where your skills and dedication will be valued. We are committed to providing a friendly work environment with opportunities for growth. Be part of a company that prioritizes both customer satisfaction and employee wellbeing.
Employment Type
Full Time
