Operations Representative

About the job

Description

A transportation representative acts as the primary interface between Amazon, seller and our delivery partners. Associates are expected to identify concerns and work on troubleshooting delivery partner/seller issues and provide process improvement suggestions.

Key job responsibilities

Effectively communicate in a clear and professional manner at all times.

Provides/ expedites prompt and efficient service to Amazon sellers/ delivery partners.

Effectively manage sensitive cases by reporting up the escalation matrix.

Demonstrate excellent time-management skills.

Maintains or exceeds targeted performance metrics.

Responsible for outbound calling to the customer

Actively seek solutions through logical reasoning and identify trends to suggest process improvements.

IN addition to English, Candidate should have language proficiency in either of Tamil, Hindi, Kannada, Telugu, Malayalam, Marathi.

Basic Qualifications

Graduation in any specialization from a recognized university.

Excellent communication skills (written and verbal) in language.

Ability to communicate correctly and clearly with all customers.

Good comprehension skills – ability to clearly understand and state the issues customers present.

Work successfully in a team environment as well as independently.

Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer.

Excellent typing skills.

Demonstrates an ability to successfully navigate websites.

Demonstrates a proficient knowledge of email applications.

Preferred Qualifications

Proficiency in Advanced Excel (pivot tables, vlookups).