Virtual Customer Service ociate
Posted on :
29-08-2024
Employer Active
1 Vacancy
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Job Description
- Basic Qualifications
What qualifications do we need from you?
- Must have at least a year of BPO experience
- Minimum age: 18 years old
- Completed at least two years in college or Senior High Graduate; or
- High school graduate (old curriculum) with at least one (1) year customer service experience; or,
- Less than two years in college with at least one (1) year customer service experience.
- Have the right to work in the Philippines without restrictions.
- Strong communication skills in English (both written and oral fluency).
- The availability to work in varying shifts from Monday to Sunday. You will be working on a 9-hour shift (8-hour shift with 1-hour lunch break) and all throughout your shift, you are expected to receive calls, chat and/or email and assist our customers.
- Willingness and ability to work in rotating shifts (i.e. early, late, overnight, holidays, weekend, and overtime as required). In order to meet our customer needs, we implement periods in certain months during prime, peak and other critical working period that will restrict late, absences, approved leaves, and time off.
- Understand and accept schedule changes based on business needs.
- Schedule will not be fixed. We work on shifting, rotating and mostly on graveyard schedules.
- The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.
- You’ll need a quiet, distraction-free work space (dedicated office space with desk and chair)
- Must have an internet connection with a minimum of 50Mbps download speed and 50Mbps upload speed from a reliable internet provider (Fiber and DSL connection types only). Internet connection must be a dedicated line. Wireless Prepaid/Postpaid, Broadband stick, Satellite and LTE type of internet connections CANNOT be used.
- Internet service provider must be either PLDT, Sky, Globe or Converge.
- Internet device (Modem/Router) must be LAN capable.
- Should have a dedicated workspace or an office-like room at home.
- Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity.
- Should ensure ‘Work-like’ environment with no disturbance during the work hours.
- Address location should be within Davao City only.
- Your mailing address must be current (apartment, house, suite, etc.) PO Boxes are not supported; a physical address is required for you to receive your equipment and the declared mailing address upon application will serve as your official work area.
- What strengths will you bring?
- Hard-working, articulate, and detail-oriented.
- Friendly and customer-focused in every situation.
- Ability to learn quickly and embrace change.
- Comfortable multi-tasking in a high-energy environment.
Employment Type
Full-time
Company Industry
Department / Functional Area
Key Skills
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