Operations - L1
Operations - L1
Posted on :
29-08-2024
Employer Active
1 Vacancy
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Job Description
Experience: 13yrs
Role expectation: Process monitoring Operation Support
Target Market: Customer Communication Insurance lifecycle
Mandatory expectation: DB knowledge Application support
Technology domain expertise: AWS Cloud Apache Tomcat Postgres Linux
Special attributes: Client Management
Specific to look: Shell scripting DB query
Respond to client inquiries related to software applications troubleshoot issues and provide timely effective resolutions.
This includes diagnosing and resolving software bugs configuration problems or user errors.
Conduct preventive maintenance for applications and perform proactive checks to ensure optimal functionality.
Manage and prioritize incoming support requests or incidents through a ticketing system ensuring timely resolution and clear communication via phone email or online chat.
Escalate complex or critical issues to senior support or development teams when necessary.
Collaborate closely with the backend team to resolve application support issues and provide feedback on potential product improvements.
Maintain a strong understanding of system monitoring tools and techniques.
Analyze system logs and performance metrics to identify and address potential issues.
Work independently quickly becoming a Subject Matter Expert (SME) in the applications you support.
Actively participate and contribute to team discussions sharing insights and best practices.
Prepare and distribute daily dashboards for customer communications to all relevant stakeholders.
Monitor daily batch executions and promptly report any failures to the backend team.
Monitor system performance and suggest improvements to enhance efficiency.
Provide guidance and support to endusers on application usage and functionality.
Operations
Employment Type
Full Time
Key Skills
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