Customer Success Specialist Manila-Based

At GPlans and FuturHealth our Customer Service Team is dedicated to delivering an unparalleled experience to our valued customers. Our mission is to embody excellence in service by providing swift efficient and comprehensive solutions. We strive to be the beacon of reliability ensuring that every customer interaction is characterized by clarity empathy and expertise. Our goal is not only to meet but exceed customer expectations by resolving their queries concerns and issues on the very first call while working with our provider network to solve all customer requests/issues.

We are seeking sophisticated customer support agents who are committed to delivering exceptional service and making a meaningful impact.

Manage large amounts of incoming phone calls chats and emails

Identify and assess customers needs to achieve satisfaction

Provide accurate valid and complete information by using the right methods/tools

Meet personal/customer service team targets and call handling quotas

Build sustainable relationships and trust with customer accounts through open and interactive communication

Cross communicate between OpenLoop in order to obtain specific information about customers labs medication status visit status etc.

Ability to understand what teams handle what issues and accurately communicate

issues/problems/questions to get the correct information to assist patient

Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Follow communication procedures guidelines and policies

Assist patients in understanding payment structures including medication costs subscription fees and any associated expenses

Collect payments securely and efficiently adhering to established payment processing

procedures

Coordinate and schedule appointments for patients with healthcare providers or program specialists as needed

Ensure that appointments are scheduled in a timely manner and accommodate patients preferences to the best extent possible

Proficiency in understanding all programs and extensions used

Strong organizational skills and attention to detail to ensure accurate and efficient information about a patients journey

Experience as a Customer Support Specialist

Experience answering calls chats and emails

Multitasking abilities

Fast learner and able to keep up with any updates/changes that happen throughout the week or month

Excellent communication and problemsolving skill

Familiarity with weight loss industry is a plus

Must be amenable to work onsite in our office at BGC or Makati

Must be amenable to work a night shift or shifting schedule