Payment Solutions Support Agent
Payment Solutions Support Agent
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Job Description
We are a leading financial institution specializing in facilitating online store payments and managing finance agreements dedicated to delivering superior customer service.
Language Requirements:
Proficient in German and English
Training:
Training Period: 7 days (09:00 17:45) including a 3day nesting phase
Salary:
Starting Salary: 1350 EUR gross per month (after 10.95% deductions)
Salary after 6 months: 1400 EUR gross per month
Job Responsibilities:
Deliver exceptional customer support via phone chat and backoffice operations
Resolve customer inquiries and issues promptly and professionally (Sales not required)
Bonuses:
Performancebased bonuses up to 250 EUR based on achieving 3 KPI Gatekeepers/Monitoring Results
Working Hours:
Shifts vary between 09:00 and 23:00 Weekend shifts from 08:00 to 17:00 Required to work 2 weekends per month (full weekend or split shifts)
Breaks:
1x 45minute unpaid break 2x 15minute paid breaks
Bank Holidays:
Local policy offers additional day off or extra pay for working on bank holidays
Relocation Options:
Option 1: Organize your own accommodation and flight receive 1000 EUR from the company
Option 2: Arrange your own flight (refund up to 300) Stay in companyprovided accommodation for up to two months: First month free Second month: 100 (optional) Early departure from company accommodation incurs a daily fee of 13 deducted from the 300 allowance with the balance transferred to your bank account
Remote Work :
No
Employment Type
Full Time
