Customer Support Agent with Farsi
Customer Support Agent with Farsi
Posted on :
14-10-2024
Employer Active
1 Vacancy
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Job Description
In collaboration we areworking with a leading financial services company that is looking to recruit a Farsispeaking Customer Support Agent for their Limassol office.
Location: Limassol office or hybrid if out of Limassol Cyprus
Employment type: Fulltime
Remuneration: Base salary.
DUTIES AND RESPONSIBILITIES:
- Proven customer support experience
- Experience/background in Forex and the Financial Market is a plus
- Excellent command of the English (C1) and Farsi (C1) languages both verbal and written
- Proficiency in the use of Microsoft Office Word Excel Outlook
- Strong phone contact handling skills and active listening
- Ability to work under pressure and meet deadlines
- Excellent communication and presentation skills
- Flexible to work on weekly rotating shifts (morning/ afternoon/ night)
REQUIREMENTS:
- Excellent Farsi language both oral and written. Fluent in English.
- Effectively managing the company chats Emails and calls
- Identifying and assessing customers needs to achieve satisfaction
- Receiving and handling inquiries from New Leads and clients through Phone Calls Chat Emails and Portal
- Offer support to the lead/client within the specified time frame
- Updating CRM and keeping records of all communications and action taken
- Interact with other departments to solve inquires raised by clients that requires further investigation by sending tasks
- Follow up with clients and schedule call backs to ensure optimum results and customer satisfaction
- Work independently and in teams
- Follow standard processes and procedures.
BENEFITS:
- Remuneration according to qualifications and experience
- Medical Insurance Scheme
- Provident Fund
- 13th Salary
- Companys Group Discount Scheme
- Inhouse fitness room with classes offered
- Modern working space at a central and convenient location of Limassol close to the highway
- Friendly multinational environment
- Opportunities for professional learning and growth
Employment Type
Full Time
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