Native German Speaker Customer Support In Larnaca
Native German Speaker Customer Support In Larnaca
Posted on :
24-10-2024
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Job Description
Key Responsibilities:
- Customer Assistance: Handle customer inquiries via phone email and chat providing timely and accurate information regarding banking products and services.
- Problem Resolution: Assist customers with accountrelated issues transactions and inquiries ensuring effective resolution.
- Relationship Management: Build strong relationships with customers by understanding their needs and providing tailored support.
- Process Improvement: Identify areas for improvement in customer support processes and provide feedback to enhance service quality.
- Documentation: Maintain accurate records of customer interactions and transactions in the system.
Requirements:
- Nativelevel fluency in German and B2 proficiency in English.
- Strong communication and interpersonal skills with a focus on customer service.
- Previous experience in customer support or a similar role preferably in the banking sector.
- Ability to work flexible hours including weekends as required by the shift schedule.
- Proficiency in using CRM systems and other relevant software.
Benefits:
- Competitive salary package.
- Opportunity to develop your skills in a dynamic banking environment.
- Supportive team culture with a focus on customer satisfaction.
Remote Work :
No
Employment Type
Full Time
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