Support Analyst
Support Analyst
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Are you ready to shape and build something new At TechTellent were looking for a Support Analyst to join our brandnew support team dedicated to running our B2C game development platform. This is your chance to make an impact by fixing processes tackling incidents and ensuring seamless operations for our cuttingedge products.
Why Youll Love This Role:
- Shape the Future: Youll play a key role in building and refining our support processes from the ground up.
- Autonomy: Enjoy the freedom to own your work and innovate in a supportive environment.
- Challenging and Rewarding: Work on meaningful tasks that go beyond incident resolution including trend and root cause analysis.
- Stakeholder Exposure: Collaborate with diverse teams and stakeholders enhancing your skills and broadening your impact.
What Youll Do:
- Take ownership of incident managementlog classify resolve or escalate issues as needed.
- Analyse trends and identify root causes to prevent recurring problems.
- Develop and enhance supportrelated processes and documentation.
- Provide timely clear updates to customers and ensure SLA adherence.
- Collaborate with technical teams utilising your knowledge of AWS and monitoring tools.
- Participate in an oncall rotation for highpriority support.
What Were Looking For:
- Experience: 13 years in a Support or Incident Analyst role ideally within the gambling or betting industry.
- Technical Proficiency: Familiarity with AWS monitoring tools (New Relic Grafana) and tech stacks (.NET Java).
- Communication Skills: A strong command of English and the ability to work with stakeholders effectively.
- ProblemSolving Mindset: Analytical and qualityfocused with the initiative to fix issues and improve systems.
- Collaborative Spirit: Work independently or as part of a team always striving for excellence.
Your Team:
Youll report directly to our Support Manager and collaborate with a small team of talented Support Analysts. Together youll ensure our platform delivers seamless experiences for our users.
What to Expect from the Interview Process:
- Introductory Call Talent Team: A chance to discuss your background interests and alignment with the role.
- Final Interview with two members of our Support TeamCarl and Matt: This will involve a technical discussion and a chance to get to know how you have approached certain work situations in the past.
About TechTellent
Our name TechTellent is a fusion of Tech Excellence and Talent capturing the essence of our companys core values and expertise.
TechTellent is a fastgrowing global IT tech and software development company. By working on our own IT and software products every team member brings a unique combination of engineering excellence and deep industry expertise.
We actively encourage innovation and stay ahead of industry trends to provide worldclass solutions for our partners. All TechTellent team members should have the courage to spark changeto boost our products our people and our future.
Our Mission
TechTellents mission is to fuel our teammates passions through captivating tasks and dynamic projects. Each individuals contributions influence our products.
Our core strength is our people. By prioritising collaboration we create an environment where teammates can freely express their true selves and have their voices heard.
We are dedicated to creating a supportive and dynamic space. 70% of our team expressed an interest in challenging tasks; we strive to provide opportunities that align with their passions and talents.
Ready to Make an Impact
If youre a selfstarter who thrives on solving meaningful challenges wed love to hear from you. Apply today and take the next step in your career with TechTellent.
Employment Type
Full Time
