Team Leader Customer Service - Portuguese - Thessaloniki
Team Leader Customer Service - Portuguese - Thessaloniki
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1 Vacancy
Job Description
Position: Team Leader
Location: onsite Thessaloniki Greece
Employment type: Fulltime
DUTIES AND RESPONSIBILITIES:
- Mentor coach and provide direction to Customer Service Representatives fostering a culture of continuous learning and improvement.
- Implement performance evaluation processes including goalsetting and regular feedback to enhance team effectiveness.
- Establish clear objectives and targets for the team; develop effective strategies to achieve those targets.
- Monitor sales activities and assessments to identify strengths weaknesses and opportunities for development.
- Collaborate with the sales team to refine processes and initiatives to achieve organizational goals.
- Serve as a key liaison between your team and other departments including Marketing and Client Services to streamline processes and share relevant insights.
- Facilitate escalation channels for team members and ensure issues are addressed in a timely manner.
- Utilize data analytics to assess team performance against established KPIs and to inform decisionmaking.
- Prepare and present regular updates on team performance and strategic initiatives to upper management.
- Support team in establishing and nurturing strong professional relationships with B2B clients ensuring high levels of customer satisfaction.
- Encourage a clientfirst mindset among team members to enhance customer loyalty.
REQUIREMENTS:
- Minimum of 12 months of people management experience in BPO environment
- Fluency in English and Portuguese (C1).
- Strong analytical problemsolving and strategic thinking skills.
- Comfortable using CRM systems and sales reporting tools.
- Exceptional communication and influencing abilities.
- Proven skills in providing constructive feedback and implementing corrective action plans.
- A passion for team development and a high level of understanding regarding customer confidentiality standards.
- Ability to thrive in a fastpaced dynamic environment while maintaining composure and focus.
- A customercentric mindset that balances business needs with customer expectations.
OFFER:
- Excellent remuneration package based on experience skills and performance
- Indefinite contract
- Private health and life insurance
- 85 EUR monthly meal vouchers
- 14 salaries a year
- Monday to Friday office hours
- A dynamic and creative team with a positive and friendly atmosphere
- Good work environment the employer can show off great reviews from their employees
- Guidance and tools to reach your full potential
- Private health and life insurance
Employment Type
Full Time
