German Customer Support Advisor
German Customer Support Advisor
Posted on :
26-08-2024
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Job Description
About the Role
Are you fluent in German and passionate about delivering excellent customer service Do you thrive in a fastpaced environment and enjoy helping others solve problems Join our team as a German Customer Support Advisor in Bucharest! We offer flexible work arrangements allowing you to work onsite or in a hybrid mode to suit your lifestyle.
Key Responsibilities
- Customer Engagement: Respond to customer queries via phone email and chat in German.
- Issue Resolution: Provide clear and accurate solutions to customer issues and inquiries.
- Product Expertise: Gain comprehensive knowledge of our products and services to assist customers effectively.
- Record Keeping: Maintain detailed and accurate records of customer interactions and issues in our CRM system.
- Feedback Collection: Gather and report customer feedback to enhance our products and services.
- Team Collaboration: Work closely with other teams to ensure seamless customer service and operational efficiency.
Requirements
- Language Skills: Fluency in German and strong English communication skills.
- Experience: Previous customer support experience is advantageous but not mandatory.
- Technical Proficiency: Comfortable with basic computer operations and learning new software tools.
- ProblemSolving: Excellent analytical skills and a proactive approach to resolving customer issues.
- Interpersonal Skills: Strong communication skills and a customeroriented attitude.
- Flexibility: Ability to work various shifts including weekends and holidays if required.
What We Offer
- Competitive Salary: Attractive salary package with performancebased bonuses.
- Flexible Work Options: Choose between onsite work or a hybrid model to balance your work and personal life.
- Career Growth: Opportunities for professional development and career progression.
- Supportive Environment: A friendly and inclusive team atmosphere in our modern Bucharest office.
- Comprehensive Training: Indepth training to help you excel in your role.
- Employee Benefits: Health insurance meal vouchers and more.
How to Apply
Ready to embark on an exciting career journey with us Send your resume now.
Remote Work :
No
Employment Type
Full Time
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