Customer Care Lead
Posted on :
22-12-2024
Employer Active
1 Vacancy
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Job Description
- Supervising day-to-day operations in the customer service department.
- Responding to customer service issues in a timely manner.
- Creating effective customer service procedures, policies, and standards.
- Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.
- Implementing an effective customer loyalty program.
- Maintaining accurate records and documenting all customer service activities and discussions.
- Assessing service statistics and preparing detailed reports on your findings.
Employment Type
Full-time
Company Industry
Department / Functional Area
Key Skills
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