Omnichannel Applications Support Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Position Name (Title) : Omnichannel Applications Support MG
Division : Operations
Reporting to : Omnichannel Innovation and Support SMG
Department : Omnichannel
Main Job Purpose
Managing technical support for ecommerce related applications (websites mobile applications and other digital touchopoints). Ensuring seamless experience for Nahdi Guetst through excersising best in class software maintenance practicess in order to provide technical stability and performance.
Accountabilities
Applications support
- Secure Omnichannel platforms stability and performance by:
- Coordinating incident management process
- Managing work of external agencies to provide 24/7 maintenance
- Ensuring application and infrastructure monitoring for all Omnichannel platforms is applied and utilized
- Oversee support efforts of internal and external teams
- Ensure fixes and root cause analyses are delivered on time and with required quality
- Monitor technical and business KPIs from SLA contracts with application and infrastructure maintenance agencies
- Coordinate effort of internal and external teams to ensure quick fixes incident handling
- Analyze new development projects to understand platform performance impact and technical/architectural details
- Support all new projects testing activities
- Consult at all stages of new features/enhancements for digital platforms
- Manage multiple vendors to ensure quality deliverables in application and infrastructure support areas across all platforms and businesses (Nahdi and NahdiCare in KSA and UAE)
Employee duties are not limited only to the abovementioned Accountabilities; he/she may perform other duties as assigned.
Position Relationship with Other Parties
Internal Relationships
- Marketing
- IT
- Operations
- Commercial
- Supply chain
- Development agencies
- Software providers
- Application maintenance agencies
- Hosting providers
Work Environment
- Indoors : 100%
- Outdoors : 0%
- Working Days : 5 Working Days
- Days off : 2 Days Off
- Working Hours : 8:00 AM 6:00 PM (1 hour break)
Position Dimensions
Level of Authority: Authority Within the Departement
Financial Control: Make Expenditure on a Predefined Budget
Annual Amount: From 1 to 25 Million SAR
Hiring Authority & Promotion
Coach New Employees
Does Not Supervise Employees
Does not Participate in the Promotion Cycle
Conduct Technical Interview
Competencies
- Magento (PHP) developer
- Project Management skills
- Team management skills
- Well organized
- Detail oriented
- Vendor management
- Problem solving and todo attitude
- Business seniority
Job Requirements
- BSc Degree (preferably IT)
- PM certificate will be an asset
Education
- At least 2 Years on similar position
- IT project management background
- Proven ecommerce solutions implementations or support/change experience
- Vendor management
- Team management
Experience
- MS Office Suite advanced MS Excel user
- Magento/PHP development skills
- Understanding of ecommerce technical architecture
- Jira or other IT projects tracking tools
- Familiar with website monitoring tools (application and infrastructure)
- Google Analytics and or other traffic measuring tools
Remote Work :
No
Employment Type
Full Time
