Customer Care Senior Executive
Customer Care Senior Executive
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Salary Not Disclosed
Job Description
Job Title: Customer Care Senior Executive (Mandarin) Johor
Schedule: Mondays Fridays 9.00am 6.00pm
Basic Salary: RM3500 RM5000
Job Responsibility:
- Ensure aftersales support to customers by providing a highquality level of customer service (e. g. receiving and responding to customer queries attending to customer needs)
- Respond promptly and direct customer requests and issues to the designated resource and follow up on customer interactions.
- Using the inhouse system to update all key collections defects tracking etc.
- Preparing management report.
- Attending meetings with Project Team Contractors etc.
- Preparation of correspondence. Answering customers correspondences through email social media and by phone.
- Ensuring the processing of orders.
Job Requirements:
- Diploma / Bachelors degree in relevant field such as business administration.
- At least 5 years or above of customer service experience in Developer industry would be advantageous.
- CustomerFirst with a cando attitude.
- Adaptability positive thinking ability to use positive language empathy patience understanding.
- Focus on details.
- Demonstrate excellent interpersonal and communication skills with an excellent customer service attitude.
- Strong in analytical and problemsolving skills leadership skills. organizational skills negotiating skills decision making.
- Able to work in a fastpaced environment and handle pressure well.
- Prioritize and handle multiple tasks accomplish ad hoc task assigned by superior.
- Build a positive team environment.
- Motivate and if necessary discipline the workforce.
Additional Requirements:
- Work committed and dedicated.
- Well time management.
- Able to handle task independently.
- Being wellversed in English Bahasa Malaysia Mandarin and additional languages would be advantageous.
- Experience in Sales Admin / Credit Control in similar field is preferred.
Apply now or contact the below to know more:
Email:
WhatsApp/Telegram :
Remote Work :
No
Employment Type
Full Time
