Customer Service Representative

Overview

Key Responsibilities

• Respond to customer inquiries via phone email and inperson
• Resolve customer complaints and issues with patience and empathy
• Provide accurate information about products and services
• Process orders forms and requests
• Keep records of customer interactions and transactions
• Offer solutions and recommendations to meet customers needs
• Manage and update customer accounts
• Communicate and coordinate with internal departments
• Stay uptodate with product knowledge and company policies
• Identify and escalate priority issues
• Contribute to team goals and initiatives
• Assist in training new customer service representatives
• Adhere to company procedures and guidelines
• Strive to meet or exceed customer service goals
• Adapt to new scenarios and challenges effectively

Required Qualifications

• High school diploma or equivalent
• Prior experience in customer service or a related field
• Strong communication and interpersonal skills
• Ability to work in a fastpaced environment
• Excellent problemsolving abilities
• Proficiency in customer relationship management (CRM) software
• Strong time management and organizational skills
• Ability to remain calm and professional under pressure
• Fluency in specific language if required
• Knowledge of customer service principles and practices
• Ability to work independently and as part of a team
• Attention to detail and accuracy
• Willingness to learn and adapt to new technologies
• Flexibility in work schedule including weekends and holidays
• Positive and customeroriented attitude

communication,multitasking,time management,customer satisfaction