ServiceNow Architect

Job Summary:

Key Responsibilities:

• Architecture & Design:
• Define and architect endtoend ServiceNow solutions aligning with business needs and IT strategy.
• Lead the design and implementation of ITSM ITOM and Service Portal modules ensuring scalability and efficiency.
• Develop architecture blueprints and technical roadmaps for ServiceNow platform growth.
• Solution Implementation:
• Oversee the implementation and customization of ITSM modules including Incident Problem Change and Service Catalog.
• Architect and manage ITOM processes including Discovery Service Mapping and Event Management.
• Lead the design and development of intuitive and userfriendly Service Portals to enhance the enduser experience.
• Strategic Leadership:
• Provide technical leadership and strategic direction for the ServiceNow platform across the organization.
• Collaborate with stakeholders to gather requirements propose solutions and align ServiceNow capabilities with business objectives.
• Mentor and guide development teams ensuring adherence to best practices and coding standards.
• Integration & Automation:
• Architect integrations between ServiceNow and other enterprise systems ensuring seamless data flow and process automation.
• Drive automation initiatives to enhance IT operations reduce manual efforts and improve service delivery.
• Optimization & Governance:
• Continuously monitor platform performance identifying opportunities for optimization and enhancements.
• Establish governance frameworks standards and policies for ServiceNow development and operations.

Qualifications:

• Experience:
• 15 years in IT with extensive experience in ServiceNow architecture design and implementation.
• Proven expertise in ITSM ITOM and Service Portal modules.
• Experience leading largescale ServiceNow projects and working in complex IT environments.
• Skills:
• Deep knowledge of ServiceNow architecture including scripting (JavaScript Glide) and UI development.
• Strong understanding of ITIL practices and their implementation within ServiceNow.
• Proficiency in Service Portal development including UI/UX design and frontend technologies.
• Certifications:
• ServiceNow Certified System Administrator (CSA) required.
• ServiceNow Certified Implementation Specialist (ITSM or ITOM) preferred.
• ITIL v3/v4 Foundation certification is a plus.

servicenow,itil,leadership,architecture,design