Online Reputation Management Specialist Remote

• Monitoring & Analysis:
• Constantly monitor online mentions of our clients across social media platforms review sites forums blogs and news outlets.
• Analyze the sentiment and impact of these mentions identifying potential threats and opportunities for enhancing the client s online reputation.
• Use reputation management tools and software to track and report on key metrics providing actionable insights to the team and clients.

• Crisis Management:
• Quickly identify and address any negative online content or reviews that could harm the clients reputation.
• Develop and implement crisis management strategies to mitigate damage and restore a positive online image.
• Coordinate with the PR team to issue timely responses to negative reviews or comments ensuring consistency in messaging and tone.

• Content Strategy:
• Create and manage content that promotes a positive image of our clients including blog posts social media updates press releases and more.
• Collaborate with content creators to ensure that all content aligns with the client s brand values and reputation management goals.
• Work with the SEO team to ensure that positive content is optimized to appear prominently in search engine results effectively pushing down any negative content.

• Client Engagement:
• Engage with clients to understand their concerns goals and the specific challenges they face regarding their online reputation.
• Provide regular updates and reports on the status of their online reputation including detailed analysis and recommended actions.
• Educate clients on best practices for maintaining a positive online image including guidelines for social media use and responding to online reviews.

• Review & Feedback Management:
• Develop strategies for encouraging satisfied customers to leave positive reviews while addressing negative feedback in a constructive manner.
• Manage client profiles on review sites ensuring that all information is accurate uptodate and reflective of the client s brand.
• Respond to reviews in a timely and professional manner fostering positive engagement with customers and mitigating any potential damage from negative feedback.

• Brand Reputation Building:
• Work with clients to build and maintain a strong online presence that reflects their brand values and resonates with their target audience.
• Develop and execute strategies for building brand trust and loyalty through consistent and positive online interactions.
• Collaborate with marketing and PR teams to align reputation management strategies with broader brand goals and campaigns.

• Competitor Analysis:
• Conduct regular analysis of competitors online reputations to identify strengths weaknesses and opportunities for differentiation.
• Use insights gained from competitor analysis to refine and enhance our clients reputation management strategies.

• Reporting & Analysis:
• Provide clients with regular reports on their online reputation including detailed analysis of key metrics and actionable recommendations.
• Track the effectiveness of reputation management strategies over time making adjustments as necessary to achieve desired outcomes.
• Use datadriven insights to inform the development of new strategies and tactics for ongoing reputation management.

• Minimum of 3 years of experience in online reputation management digital marketing or a related field with a proven track record of success.
• Exceptional writing and communication skills with strong analytical abilities to assess and interpret online sentiment and trends.
• Experience in crisis management content creation and SEO is highly valued.
• Familiarity with reputation management tools and software as well as proficiency in digital communication tools and project management software.
• Selfmotivated able to work independently and possess a strong sense of responsibility and accountability.
• Adaptability creativity and a passion for staying current with industry trends are crucial for success in this role.

• Flexibility: Enjoy the freedom of working remotely from anywhere with flexible hours that allow you to maintain a healthy worklife balance.
• Career Growth: Numerous opportunities for career advancement and professional development allowing you to work on exciting and diverse projects that build your skills and expand your expertise in online reputation management.
• Collaborative Culture: We foster a collaborative and inclusive culture where every team member s contributions are valued and recognized.
• Impact: You ll have the opportunity to make a direct impact on our clients success helping them achieve their goals and grow their businesses.

reputation management,writing,digital marketing,online reputation management,client engagement,reporting & analysis,adaptability,project management,seo,reputation marketing,crisis management,content strategy,competitor analysis,brand reputation building,review management,communication,analytical abilities,creativity