Finance Billing Support Specialist

We are looking for a seasoned Finance & Billing Support Specialist with a focus on Accounts Receivable. This role involves managing customer inquiries related to billing generating financial reports and supporting the sales commission process. You will also be responsible for partner management addressing penalties and ensuring accurate billing configurations based on contracts. Proficiency in Xero software and strong analytical and logical reasoning skills are key to success in this role.

Responsibilities and Duties:

1. Provide billing support through email and chat resolving financerelated customer inquiries.
2. Generate review and distribute invoices account statements and financial reports.
3. Follow up on overdue payments manage penalties and initiate account suspension processes if needed.
4. Process refunds handle overpayments and configure billing accounts as per contract terms.
5. Utilize Xero or similar accounting software for managing billing and invoicing tasks.
6. Provide invoice copies and explain itemized billing recurring vs. onetime payments and contract details when requested.

• Sales Commission & Partner Management (30%):

1. Prepare and manage sales commission files.
2. Generate and analyze partnerrelated financial reports.
3. Address and resolve any billing issues or penalties related to partners.

Qualifications and Skills:

• Bachelor’s degree in Commerce Accounting or a related field.
• 35 years of experience in customer support particularly in finance or billing.
• At least 1 year of experience with email and chatbased customer support.
• 2 years of experience in finance/invoicerelated support with a strong background in Accounts Receivable.
• Proficiency in using customer support tools like Zendesk Freshdesk Helpscout etc.
• Experience with accounting tools such as Xero QuickBooks Sage NetSuite etc. for invoicing and credit note management.
• Familiarity with payment processors like Stripe Square PayPal Authorize.net Braintree etc.
• Excellent Excel skills for generating and analyzing reports.
• Strong analytical and logical reasoning abilities.

Interview Process:

• General assessment of analytical and logical reasoning skills.
• Technical interview focused on Xero software proficiency and Excel expertise.
• Scenariobased questions related to handling Accounts Receivable and partner management.

Working Conditions

• Remote position – work from anywhere.

• Must have at least 4 hours overlap with US business hours with the remaining hours flexible.