BPO Team Leader
Posted on :
22-08-2024
Employer Active
1 Vacancy
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Job Description
- Deloitte's Operations Transformation team applies deep sector knowledge and technical business operations consulting experience to take a more strategic view of our client's priorities, helping them to prepare for growth, embrace digital agenda, optimize costs and maximize operational efficiency. This includes:
- Transforming business operations to take advantage of disruptive business models and establish new capabilities that foster and catalyze future growth
- Focusing on working with clients to reimagine, redesign and digitalize their business processes in order to achieve improved efficiency, customer experience and impact
- Delivering complex transformation programs through best in class tools, accelerators and methodologies to scope, manage and reduce the risks of delivery, and ensure longer term benefits can be delivered and sustained
- Work you'll do
- Responsible for day-to-day team and assignment management to ensure reasonable overall productivity of the team
- Oversee and manage the end-to-end claims and underwriting processes
- Provide guidance, training and support to operations personnel onsite
- Responsible to assess and settle complex cases requiring higher authority level
- Report to Operate Center Lead to analyze data and identify areas for improvement
- We are looking for someone with
- Degree holder in insurance discipline or relevant professional qualification, with 20+ years’ relevant working experience in insurance; work experience in multinational insurance companies preferred
- Proven experience in operations management with excellent leadership skills and display strong communication and interpersonal skills
Employment Type
Full-time
Key Skills
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