Zoho Specialist IT Support Generalist

• Zoho One Customization:
  

• Customize Zoho CRM Zoho Projects Zoho Books and other Zoho applications to align with our business processes.
  

• Implement custom workflows automation and notifications based on our lead qualification sales potential deal procurement and project processes.
  

• Configure rolebased access controls and permissions for both organizational and nonorganizational users.
  

• System Integration:
  

• Integrate Zoho with Google Workspace and other thirdparty platforms as per our requirements.
  

• Ensure seamless data flow between Zoho applications and external tools minimizing manual intervention.
  

• Process Documentation and Optimization:
  

• Review and refine existing business processes ensuring they are optimized within the Zoho ecosystem.
  

• Document system configurations workflows and integrations for internal reference.
  

• Data Migration:
  

• Plan and execute data migration from any existing systems to Zoho ensuring data integrity and accuracy.
  

• Reporting and Analytics:
  

• Develop custom reports and dashboards to track key performance indicators (KPIs) and business metrics.
  

• Set up realtime analytics and reporting to provide insights into business performance.
  

• Training and Support:
  

• Provide training sessions and create user guides for the team to ensure smooth adoption of the new system.
  

• Offer ongoing support and troubleshooting as needed.
  

General IT support (Secondary focus):

• Network Management: Manage and maintain the office network including routers switches and network security.
  

• Hardware and Software Support: Provide support for office hardware (computers printers etc.) and software applications.
  

• Troubleshooting: Diagnose and resolve IT issues for staff members ensuring minimal downtime.
  

• IT Security: Implement and maintain security measures including antivirus software firewalls and regular updates.
  

• Backup and Recovery: Ensure regular backups of critical data and implement recovery plans in case of data loss or hardware failure.
  

• Device Management: Manage and configure office devices including mobile devices laptops and desktops.
  

Requirements

• A dynamic person who wants to work and grow a company.
  

• Someone with previous experience in a dynamic ZOHO role.
  

• Understanding of Software tools is a must.
  

• Preferably with previous experience with Zoho apps and/or other software tools or systems
  

• Great communication skills and the ability to build and maintain relationships with internal and external stakeholders at all levels.
  

• An analytical mind with strong attention to detail.
  

• Written and verbal English and Arabic is a plus.
  

• You re dynamic full of ideas to develop and implement and quickly!
  

• You re resourceful able to find another way to achieve your objective with maximum impact and find solutions (not problems).
  

• You re growthminded; always wanting to go a step further and do better.
  

Benefits

Mobile phone line

ADSL package

Unlimited Personal Time Off after 3 months

Ability to request remote working days after 3 months