IAM Support Engineer
Posted on :
22-08-2024
Employer Active
1 Vacancy
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Job Description
Roles and Responsibilities:
Support onboarding / off boarding/ organization change of staffs in following apps (as required):
- My Access / Active Directory / ServiceNow / SharePoint
- SAP ERP / BW / CRM / eWM / SCM / GRC / Solution Manager Production Preproduction Quality Quality for Projects
- Power Automate
- SOVIA
Communicate to HR team / users in case of data in completion / Support BTQ open close events from Account management area/ Others support
- Incident support for escalated topic from Helpdesk
- Mailbox creation / change / stop / delegation
- Mail group create/change/delete
- Security group provision / change / delete
- Manage location information site code information
Requirements
- Intermediate skill of IT related
- High skill of Microsoft 365 platform and user management
- Strong communication skills
- User support (trouble shooting) experience
- Japanese: Fluent English: Business level
- Ownership of tasks and sense of urgency
- Proactive learner
- Team player: smooth communication with user and IT team
- Flexible to accommodate the needs of users and HQ IT
Roles and Responsibilities:
Support onboarding / off boarding/ organization change of staffs in following apps (as required):
- My Access / Active Directory / ServiceNow / SharePoint
- SAP ERP / BW / CRM / eWM / SCM / GRC / Solution Manager Production, Pre-production, Quality, Quality for Projects
- Power Automate
- SOVIA
Communicate to HR team / users in case of data in completion / Support BTQ open close events from Account management area/ Others support
- Incident support for escalated topic from Helpdesk
- Mailbox creation / change / stop / delegation
- Mail group create/change/delete
- Security group provision / change / delete
- Manage location information, site code information
Requirements
- Intermediate skill of IT related
- High skill of Microsoft 365 platform and user management
- Strong communication skills
- User support (trouble shooting) experience
- Japanese: Fluent, English: Business level
- Ownership of tasks and sense of urgency
- Proactive learner
- Team player: smooth communication with user and IT team
- Flexible to accommodate the needs of users and HQ IT
Employment Type
Full Time
Key Skills
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