Bilingual Field Support Engineer
Posted on :
22-08-2024
Employer Active
1 Vacancy
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Job Description
Roles and Responsibilities:
PC Support:
- PC and periphery arrangement (Newjoiner Termination Transfer)
- PC inventory management
- PC asset/stock management by ServiceNow
- Temporary PC support
- Stock management and ordering of devices
- Lifecycle maintenance of PC
BTQ PC Support:
- Boutique PC kitting by request for Boutique opening
- PC version update support
- Support WiFi connection or other trouble shooting
- BTQ open close or events support onsite
PC Application Support:
- Tests of applications as required
- Project coordination
Event Support:
- Local IT & Group PC and periphery project support
- Collaboration with Local IT & Group HQ team
Incident Management:
- PC related issue investigation and resolution
- Collaborate among Japan IT teams to resolve IT issues
- Escalate and report requests/incidents to L3 teams
- Create/Update the document and PC related page on IT FAQ
- SLA reporting
- Communicate with users and IT person in Japanese/English
Vendor Management:
- Vendor management for device kitting incident support
Requirements
- 3 years of experience for PC/desktop support activities
- Good knowledge of PC (Surface laptop desktop) printers and periphery
- Good knowledge of PC management tool
- General knowledge of Windows/iOS and MSOffice software.
- General knowledge of Infrastructure (Networks PC)
- General knowledge of similar business structure (Retail Wholesale Logistics etc.)
- Good written and verbal communication skills in Japanese and English
Roles and Responsibilities:
PC Support:
- PC and periphery arrangement (New-joiner, Termination, Transfer)
- PC inventory management
- PC asset/stock management by ServiceNow
- Temporary PC support
- Stock management and ordering of devices
- Lifecycle maintenance of PC
BTQ PC Support:
- Boutique PC kitting by request for Boutique opening
- PC version update support
- Support WiFi connection or other trouble shooting
- BTQ open close or events support onsite
PC Application Support:
- Tests of applications as required
- Project coordination
Event Support:
- Local IT & Group PC and periphery project support
- Collaboration with Local IT & Group HQ team
Incident Management:
- PC related issue investigation and resolution
- Collaborate among Japan IT teams to resolve IT issues
- Escalate and report requests/incidents to L3 teams
- Create/Update the document and PC related page on IT FAQ
- SLA reporting
- Communicate with users and IT person in Japanese/English
Vendor Management:
- Vendor management for device kitting, incident support
Requirements
- 3 years of experience for PC/desktop support activities
- Good knowledge of PC (Surface, laptop, desktop), printers and periphery
- Good knowledge of PC management tool
- General knowledge of Windows/iOS and MS-Office software.
- General knowledge of Infrastructure (Networks, PC)
- General knowledge of similar business structure (Retail, Wholesale, Logistics etc.)
- Good written and verbal communication skills in Japanese and English
Employment Type
Full Time
Key Skills
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