Problem Resolution Jobs in Tokyo

Infrastructure Architect Tokyo Job Description As an IT architect you will be involved in the following tasks Provide proposals to customers Evaluate current systems and analyze gapsDesign and propose optimal infrastructure solutionsCreation and review of project proposalsConduct te More...

Company DescriptionWhen you join Turnitin youll be welcomed into a company that is a recognized innovator in the global education space. For over 25 years Turnitin has partnered with educational institutions to promote honesty consistency and fairness across all subject areas and asse More...

Qualifications : The Major Incident Manager is a key driver for managing the resolution of technical problems with serious consequences to ServiceNow or our customers. This responsibility includes collaborating and partnering with the entire organization to drive action and foster gr More...

Location TokyoRequired skills. Experience for technical lead 5 years of experience for TA Excellent customer relations skills via voice/email and chat. (Administrator level experience in any Office 365 product such as MS teams Exchange SharePointOneDrive AD Power platform Viva etc.) W More...

POSITION SUMMARYThe purpose of this position is to provide technical support to all company group users and external parties connected to the company systems.The IT Technical Support Engineer is included in everyday tasks works on the tickets keeps track of his/her own tickets and gro More...

Roles and Responsibilities:Define and design cloud platform infrastructure architecture design and migration approach while developing and maintaining relationships with key technical client stakeholdersManaging Cloud Platform Services including software deployment and upgrade system More...

Client Support Senior Analyst Tokyo Being a member of Chief Client Office the Client Support role focused on analyzing incoming client queries via phone email and web portal providing functional expertise and advice to clients act as first level of critical issue and coordinate nec More...

What you get to do in this role: The Support Engineer is part of a global organization entrusted as a technical resource to guide our customers during critical issues to ensure a timely and effective case resolution. In support engineering the customer and their positive experien More...

Your CareerYou will work firsthand with our valued customers to address their complex postsales concerns where analysis of situations or data requires an indepth evaluation of many factors. You are a critical thinker in understanding the methods techniques and evaluation criteria for More...

What you get to do in this role: The Support Engineer is part of a global organization entrusted as a technical resource to guide our customers during critical issues to ensure a timely and effective case resolution. In support engineering the customer and their positive experien More...

Your CareerYou will work firsthand with our valued customers to address their complex postsales concerns where analysis of situations or data requires an indepth evaluation of many factors. You are a critical thinker in understanding the methods techniques and evaluation criteria for More...

Participate to understanding overall engagement Criticality of Transition and ApplicationUnderstanding Current spectrum of Applications (BAU & Ongoing PROJECTS)Ownership of Onboarding Right ResourcesCreate and executing map for upskilling resources to handle execution of project More...

Your CareerYou will work firsthand with our valued customers to address their complex postsales concerns where analysis of situations or data requires an indepth evaluation of many factors. Youre a critical thinker in understanding the methods techniques and evaluation criteria for ob More...

The client (Banking) has a complex legacy ecosystem built on various technologies such as COBOL C and VB/ASP. The engagement involves taking the client s asis environment and through multiple projects over several years uplifting and modernizing their entire stack.Advantages of the More...

Work location: Tokyo Required language: Japanese Fluency and Business English Key Responsibilities: Handle end user Voice calls Chats in Japanese Language.Provide first level resolutions for End user computing and Business Applications.Ticket creation/Categorization / Prioritization i More...

Position Overview: The Customer Success Manager (CSM) plays a vital role in managing and enhancing the operational relationship with our client s key customers. This position requires a combination of technical expertise customer management skills and project management abilities to More...

The Opportunity:We at Flywire are seeking a Payment Experience Associate I. Payment Experience roles at Flywire are not your typical support roles. As the first point of contact at Flywire you will be equipped with broad knowledge of Flywires core business capabilities which alon More...

Work location: Tokyo Required language: Native Japanese and Business English Key Responsibilities: Handle end user Voice calls Chats in Japanese Language.Provide first level resolutions for End user computing and Business Applications.Ticket creation/Categorization / Prioritization in More...

What you get to do in this role:Profound knowledge and experience in managing and exceeding Support KPIs and critical Technical Support Metrics CSAT Time to Resolution (TTR) Backlogs etc.Lead efforts to hire develop and build a technical team.Oversight and participation in Change Man More...

Job SummaryThe Bilingual Program Manager for the Center of Excellence (CoE) is responsible for leading initiatives to drive business growth in Japan by building local capabilities and supporting global business units (GBUs) in expanding their presence. Acting as a bilingual leader flu More...