IT Technical Support Engineer
IT Technical Support Engineer
Posted on :
20-12-2024
Employer Active
1 Vacancy
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Job Description
POSITION SUMMARY
The purpose of this position is to provide technical support to all company group users and external parties connected to the company systems.
The IT Technical Support Engineer is included in everyday tasks works on the tickets keeps track of his/her own tickets and group tickets .
KEY RESPONSIBILITIES
- Communications to end users both internal and external on incident and service requests acting as the single point of contact
- Closing and documenting resolutions or workarounds in tickets
- Incident response providing first line investigation response problem analysis workaround resolution or progression categorizing prioritizing and escalating IT incidents to appropriate resolver groups within SLA
- Maintenance of laptops and servers user/computer administration
- Equipment provisioning onboarding/offboarding process
- Ticket triage ticket point of ownership and active progression through all Tier 2 and 3 queues
- Supporting all applications used companywide
- Network administration and troubleshooting
- Training of Ergomed Group personnel on IT procedures as appropriate
Qualifications :
Education
- Secondary/University education
- ITIL certifications preferred
- Experience
- Previous years of experience as IT Support Analyst or relevant work experience
Special Skills
- Windows 10 Windows Server 2012 and newer Microsoft Exchange 2016 and newer Microsoft Sharepoint 2010 and newer Office 365 Networking skills routing/switching/firewall Antispam and Antivirus administration in enterprise environment Backup Monitoring and Alerting tools
- Language Skills: Advanced knowledge of English Advanced knowledge of Japanese
- PC Skills
- All desktop operating systems and applications used in organisation
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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