Technical Lead
Technical Lead
Posted on :
28-11-2024
Employer Active
1 Vacancy
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Job Description
Work location: Tokyo
Required language: Japanese Fluency and Business English
Key Responsibilities:
- Handle end user Voice calls Chats in Japanese Language.
- Provide first level resolutions for End user computing and Business Applications.
- Ticket creation/Categorization / Prioritization in SNOW or any Ticketing tool experience.
- Ticket triaging to respective Support Group.
- Incident resolution and recovery for IT SD/Account Provisioning/L1 EUC/L1 Apps.
- Good Analytical & Coordination skills are essential.
- Good understanding of Computers and Troubleshooting skills required in Windows Operating System.
- Customer service orientation and ability to work in a team.
- Excellent Soft skill Communications skills (Voice Email & Chat) to handle Japanese end users.
- Troubleshooting skills on desktop and applications (MS office Adobe etc.)
- Troubleshooting skills on VPN connectivity and tools (MS Team Webex)
- Experience in supporting windows domain password related issues.
- Troubleshooting experience using remote control tools.
- Trouble shooting skills and experience in handling Exchange (Outlook)
- Experience in handling other IT Issues like Printer hardware (Laptop iPhone iPad Desktop) browser laptop performance related issues.
Must have skills and requirements:
- IT Technical Service Desk
- Windows OS Troubleshooting Experience
- ITSM Ticket Tool Experience
- Printer iPad iPhone Password related troubleshooting experience
Employment Type
Full Time
Key Skills
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