Customer Service Representative with Slovenian

In collaboration we areworking with a leading Outsourcing/BPO consultancy who is seeking to onboard a Customer Service Representative (Slovenian) for their Barcelona office.

Full time position 385h/week (Monday to Sunday).

Temporary Contract.

Location: Barcelona onsite

DUTIES AND RESPONSIBILITIES:

• As a customer support advisor for a prestigious travel company you will be in charge of understanding and identifying customer needs.
• You will be listening responding and mediating between our international travelers and accommodation suppliers of all over the world always ensuring a high level of customer service.
• Clarifying inquiries about service payment and technical requirements providing accurate information and following set processes via email and phone.

REQUIREMENTS:

• Slovenian: C2 level and advanced English
• Excellent communication and interpersonal skills both written and spoken
• User friendly PC skills: Office 365 CRM Database and other internal platforms.
• A problemsolving and solutiondriven mentality
• A positive motivated mindset will help you deal with some tricky customer problems.
• Goaloriented work approach
• An open mind to changing priorities and business processes.
• Affinity with Accommodation Platforms
• Experience within customer service or contact center environments will be valued.
• Availability to work from the office and from home (within 100km of the office)

BENEFITS:

• Feel Good program which includes Spanish lessons quizzes with prices free group activities such as running beach volleyball roller skating and much more!
• Free private health insurance if interested when getting a permanent contract.
• Flexible remuneration in nursery school transport if interested after the probation period.
• A multicultural and international working environment
• Modern office spaces well connected by public transport and close to Glories shopping mall (Westfield)
• Free coffee every day and free fruit once a week
• Be part of an exciting industry leading department with great opportunities to learn and grow your career
• 3 weeks of Initial training and continued personal coaching