Hostess

Job Summary:

The Hostess serves as the primary point of contact for guests ensuring a warm and welcoming atmosphere. This role is essential in creating a positive first impression and contributing to the overall success of the cafe.

Key Responsibilities:

• Greet guests in a professional and friendly manner creating a positive first impression.
• Maintain open and effective communication with guests addressing their needs and requests promptly.
• Efficiently manage reservations ensuring accurate recordkeeping and timely confirmations.
• Collaborate with the management team to maximize table utilization and optimize revenue.
• Process reservation inquiries cancellations amendments and confirmations with attention to detail.
• Manage the front desk answering phone calls greeting guests and providing information about the cafe.
• Ensure that tables are set and prepared prior to guest arrivals maintaining a wellorganized and inviting dining space.
• Coordinate with cafe staff to ensure timely and effective handling of guest complaints and feedback.
• Maintain clear and effective communication with all team members sharing relevant guest information and updates.
• Collaborate with the management team to identify and address operational challenges.
• Report any security issues or concerns to the Manager on duty immediately
• Adhere to the cafes standards for personal appearance and grooming.
• Provide a thorough and informative handover during shift changes.

Qualifications and Skills:

• Previous experience as a Hostess or in a similar customerfacing role.
• Excellent communication and interpersonal skills.
• Ability to work a flexible schedule including weekends evenings and holidays.
• Strong organizational and time management skills.

Remote Work :

No