Hostess
Posted on :
21-08-2024
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Job Description
Job Summary:
The Hostess serves as the primary point of contact for guests ensuring a warm and welcoming atmosphere. This role is essential in creating a positive first impression and contributing to the overall success of the cafe.
Key Responsibilities:
- Greet guests in a professional and friendly manner creating a positive first impression.
- Maintain open and effective communication with guests addressing their needs and requests promptly.
- Efficiently manage reservations ensuring accurate recordkeeping and timely confirmations.
- Collaborate with the management team to maximize table utilization and optimize revenue.
- Process reservation inquiries cancellations amendments and confirmations with attention to detail.
- Manage the front desk answering phone calls greeting guests and providing information about the cafe.
- Ensure that tables are set and prepared prior to guest arrivals maintaining a wellorganized and inviting dining space.
- Coordinate with cafe staff to ensure timely and effective handling of guest complaints and feedback.
- Maintain clear and effective communication with all team members sharing relevant guest information and updates.
- Collaborate with the management team to identify and address operational challenges.
- Report any security issues or concerns to the Manager on duty immediately
- Adhere to the cafes standards for personal appearance and grooming.
- Provide a thorough and informative handover during shift changes.
Qualifications and Skills:
- Previous experience as a Hostess or in a similar customerfacing role.
- Excellent communication and interpersonal skills.
- Ability to work a flexible schedule including weekends evenings and holidays.
- Strong organizational and time management skills.
Remote Work :
No
Employment Type
Full Time
Key Skills
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