Nordic Languages Client Service Manager Lisbon
Nordic Languages Client Service Manager Lisbon
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Job Description
Client Service Manager with Nordic Languages needed in Lisbon Portugal!
Are you a Dutch German Swedish Norwegian or Finnish speaker and Certified in: ITIL V3/v4 CISCO CSM Then look no further!
Position: Client Service Manager
Location: Onsite in Lisbon Portugal
Employment Type: Permanent
Are you passionate about delivering exceptional client service and fluent in one of the above languages plus English We have an exciting opportunity for a Client Service Manager to join our dynamic team in Lisbon!
Key Responsibilities:
- Service Management Reviews: Collaborate with key stakeholders to align client services and performance with business goals managing regular contract reviews and updates.
- Relationship Management: Maintain overall customer health ensuring visibility and compliance and address red flag issues proactively.
- Operational Excellence: Oversee service level assessments reporting and analysis. Drive service improvements and process enhancements working closely with Operations and Service Delivery.
- Performance Metrics: Review KPIs provide action plans and deliver accurate timely reports to senior management for forecasting and analysis.
- Special Projects: Contribute to special projects and daytoday improvements with a cooperative spirit.
Requirements:
- Education: Bachelors/Masters degree or equivalent in a related field.
- Certifications: ITIL V3/v4 CISCO CSM.
- Experience: Proficient in PowerPoint Excel Outlook Word and Microsoft Teams. Knowledge of business planning resource management and financial budgeting is a plus.
Benefits:
- Permanent Contract: Enjoy job stability with a competitive salary.
- Health & Insurance: Private health and life insurance from day one.
- WorkLife Balance: Monday to Friday working hours with a meal allowance on a card/voucher.
- Dynamic Environment: Be part of a supportive innovative team in the heart of Lisbon.
Ready to take your career to the next level Apply now and become a key player in our Lisbon office!
Remote Work :
No
Employment Type
Full Time
