Nordic Languages Client Service Manager Lisbon

Client Service Manager with Nordic Languages needed in Lisbon Portugal!

Are you a Dutch German Swedish Norwegian or Finnish speaker and Certified in: ITIL V3/v4 CISCO CSM Then look no further!

Position: Client Service Manager
Location: Onsite in Lisbon Portugal
Employment Type: Permanent

Are you passionate about delivering exceptional client service and fluent in one of the above languages plus English We have an exciting opportunity for a Client Service Manager to join our dynamic team in Lisbon!

Key Responsibilities:

• Service Management Reviews: Collaborate with key stakeholders to align client services and performance with business goals managing regular contract reviews and updates.
• Relationship Management: Maintain overall customer health ensuring visibility and compliance and address red flag issues proactively.
• Operational Excellence: Oversee service level assessments reporting and analysis. Drive service improvements and process enhancements working closely with Operations and Service Delivery.
• Performance Metrics: Review KPIs provide action plans and deliver accurate timely reports to senior management for forecasting and analysis.
• Special Projects: Contribute to special projects and daytoday improvements with a cooperative spirit.

Requirements:

• Education: Bachelors/Masters degree or equivalent in a related field.
• Certifications: ITIL V3/v4 CISCO CSM.
• Experience: Proficient in PowerPoint Excel Outlook Word and Microsoft Teams. Knowledge of business planning resource management and financial budgeting is a plus.

Benefits:

• Permanent Contract: Enjoy job stability with a competitive salary.
• Health & Insurance: Private health and life insurance from day one.
• WorkLife Balance: Monday to Friday working hours with a meal allowance on a card/voucher.
• Dynamic Environment: Be part of a supportive innovative team in the heart of Lisbon.

Ready to take your career to the next level Apply now and become a key player in our Lisbon office!

Remote Work :

No