Customer Success Manager
Customer Success Manager
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Job Description
At Get Support we offer more than just a job; we provide a dynamic and enriching environment with a host of exceptional benefits. Here youll find tailored training and development opportunities to nurture your skills and a clear path for career progression. We pride ourselves on promoting from within our talented team ensuring your professional growth.
Get Support is the perfect partner for the UKs small and mediumsized businesses providing every aspect of computer hardware and software support and a great deal more.
Due to our continued growth we are recruiting for a customerfocused highly motivated Customer Success Managerto provide account support to clients.
As a Customer Success Manager at Get Support you will play a pivotal role in fostering strong client relationships ensuring they fully achieve their IT objectives. Operating in a dynamic fastpaced environment this position involves engaging with business stakeholders at senior levels and collaborating with technical staff within Get Support.
Responsibilities include conducting regular review meetings with clients both on and offsite serving as a point of escalation for operational issues and addressing requests when the client journey deviates from their expectations. Additionally the Customer Success Manager will take the lead in ensuring timely provision of quotes and addressing other commercial enquiries.
Responsibilities Include:
- To provide prompt account support to clients ensuring accurate and consistent communication of all details in plain English.
- To ensure that we are developing client relationships and expanding service take up including hardware purchasing support services and projects.
- Understanding our clients business requirements and services provided by Get Support.
- Assist clients in setting goals and success criteria for Get Supports services and provide service reporting.
- Manage and monitor interactions with our technical teams proactively escalating any issues and requests.
- Create and deliver client presentations that outline performance issues and suggested courses of action.
- Periodic client service reviews.
- Identify new opportunities and products available for the client.
- Onboarding of new clients from an account management perspective and supporting their transition to Get Support.
Key Skills Requirements and Experience:
- A history of successfully leading and managing clients through escalations.
- Experience and working knowledge of basic software security principles concepts and technologies may be an advantage.
- Adaptability and willingness to learn new technologies.
- Strong project management and time management skills.
- Strong client service and account management skills.
- Excellent communication skills.
- A full UK driving licence and access to a vehicle.
If youre passionate about technology thrive in problemsolving and are committed to providing toptier customer service apply today using the link below. We welcome candidates from all backgrounds.
Location: Eynsham (officebased with site visits when required)
Working Hours: Monday Friday 9am to 6pm
Salary: 26k 34k dependant on experience
Employment Type
Full Time
